Job Specifications
There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it’s trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table.
Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.
We have excellent traction: we’re working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.
We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.
The Role
We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.
Key Responsibilities
Conduct one-on-one meetings with Customers to understand goals and develop strategies
Schedule trainings to empower and educate Customers
Conduct data analysis to develop insights
Educate Customers on new features
Optimize processes to scale success efficiently
Define and track core customer success metrics (e.g., retention)
Collect feedback from Customers to inform the product roadmap
Contribute to Sales and Customer Support processes as needed
Qualifications
Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
Excellent communication and problem-solving skills
Strong desire to help others and think on your feet
Comfortable working “in the weeds” to solve problems and building processes for repeatable solutions
Ability to multitask, prioritize, and manage time effectively
Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus
UK/CET time zone preferred
What’s Offered
Competitive salary and equity packages
Medical, dental, and vision insurance
401k + match
Flexible PTO policy
Parental leave
$ to spend quarterly with our growing list of brands
WFH setup stipend
Laptop provided
Team meetups and events
Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.
All Intelligems interviews are transcribed by an AI notetaker.
About the Company
Helping e-commerce companies optimize profits and improve margins by providing a suite of tools to run tailored experiments on prices, discounts, shipping rates, content, campaigns, and more.
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