Job Specifications
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025. Join a company that’s not only leading - but also shaping - the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for an Customer Success Manager, based in Newcastle to be part of making this happen.
Position Overview And Objective
Primary Responsibilities and Duties
Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC
solution.
Achieving renewal and expansion targets through consultative selling techniques
Listening to customers and providing feedback to the business.
Ensuring customer satisfaction and delivery of quarterly account reviews.
Negotiating on behalf of management using product knowledge and knowledge of
customer needs to upsell by positioning additional Arctic Wolf service offerings.
Acting as an advisor to customers by leveraging solid domain and product knowledge of
Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
Successfully planning and prioritizing a high volume of activities and requests to
manage customer issues and requests, including following through on requests in a
timely manner, asking clarifying questions to determine the correct source and impact of
issues, comparing, and evaluating possible courses of conduct to make decisions or
recommendations and understanding use cases to coach customers to alternate
solutions when possible.
Creating and managing automated processes to effectively forecast and communicate
at-risk customers; build risk mitigation plans to retain such accounts.
Key Skills
The ability to be flexible and work in a rapidly changing environment is required.
Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
Fanatical devotion to customer service, business quality, and data security.
Thinks out-of-the-box and energizes others with passion, quality, and commitment.
Key Competencies
Minimum Qualifications
5+ years of demonstrated success in a sales role, preferably in a technology
organization.
Field sales experience strongly desired
Preferred Qualifications
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
If located in a company office, often requires the mobility to physically navigate the space.
In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).
Travel Requirements
Typically 10% or less of business travel
Our Offer
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
28 days annual leave, 8 bank holidays and paid volunteering days off
Pension plan employer match
Training and career development programs
Robust Employee Assistance Program (EAP) with mental health service
Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.
Fertility support and paid parental leave
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2025), Great Place to Work – UK (2025), and Kununu Top Company – Germany (2021-2025). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance
About the Company
Every year new technologies, vendors, and solutions emerge--yet despite this constant innovation, high-profile breaches are all over the headlines.
In response, organizations have scrambled to develop a better security posture, but the dizzying array of options leaves resource-constrained IT and security leaders wondering how to proceed.
Enter Arctic Wolf, the market leader in Security Operations.
Using the cloud-native Arctic Wolf Aurora Platform, we help organizations end cyber risk by providing security operations as a...
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