- Company Name
- Intelligems
- Job Title
- Customer Success Manager
- Job Description
-
<think>
Okay, I need to normalize this job description into a concise mini-job profile for job matching. Let me start by reading through the job description carefully.
The job title is Customer Success Manager. The company is Intelligems, which provides a profit growth platform for e-commerce businesses. The main goal is to help them achieve profitability by offering tools for A/B testing and personalization.
First, I have to extract the role summary. The key points here are that the CSM will help customers get the most out of the platform, focusing on maximizing profit. They'll work with high-value brands, so that's important to mention.
Next, the expectations. The job requires someone with a customer-facing role background, so I should note "Proven track record in customer success, sales, or consulting." They need excellent communication and problem-solving skills, a desire to help others, and the ability to work in detail while optimizing processes. Time management and multitasking are also mentioned.
Key responsibilities include conducting meetings, scheduling trainings, data analysis, educating on new features, optimizing processes, tracking metrics like retention, collecting feedback, and contributing to sales and support processes. These should be listed concisely.
Required skills would include experience in e-commerce, SaaS, or analytics companies as a plus. Familiarity with data analysis tools like Tableau, Looker, SQL. The user mentioned excluding fluff and benefits, so I need to focus only on the essentials.
Education and certifications aren't specified here, so maybe leave that blank unless there's a mention. The job description doesn't specify a degree or certifications, so perhaps I should omit that section unless required. The original instructions say to include it, so maybe just note that there are no specific educational requirements, but if there are any implied, like a bachelor's degree, but since there's no mention, maybe leave it as blank or none.
I need to make sure all the info is in English, factual, concise, ATS-friendly. Avoid company details, location, benefits. Keep it neutral.
Let me structure everything as per the output instructions: Job title, Role Summary, Expectations, Key Responsibilities, Required Skills, Required Education & Certifications.
Check for keywords: e-commerce, SaaS, data analysis tools, customer success, A/B testing, personalization. Make sure those are included for ATS.
Check for maximum 500 words. Should be under that.
Exclude things like company offices, travel, remote setup, etc. Only the core job aspects.
Double-check the key responsibilities: meetings, trainings, data analysis, feature education, process optimization, tracking metrics, feedback collection, and assisting sales/support.
Required skills include customer-facing experience, communication, problem-solving, detail-oriented, process building, time management, plus experience in e-commerce/SaaS/analytics and data tools.
Make sure not to include any of the fluff like being a remote-first company, team meetups, AI note-takers for interviews. Those are not relevant here.
Education & Certifications: Not mentioned, so maybe not include. But the user's instruction says to include the section, so perhaps put "None specified" or leave blank. Wait, the example in the user's mind might have it. Looking back at the initial example, let me check if they included it. The original instructions say to provide "Required Education & Certifications" even if not present. So if the job description doesn't mention it, we can just omit the line or put "None specified". Since the job description here doesn't specify any, perhaps just leave it as blank or state not required.
But the user's example output might require listing it. Let me check. The user provided an example in their initial query. Let me check the instructions again:
"Provide a concise summary for job matching. Max 500 words. Exclude company details, location, benefits, or fluff. Output only: Job title, Role Summary, Expectations, Key Responsibilities, Required Skills, Required Education & Certifications. Keep it factual, concise, ATS-friendly, and globally neutral. Do not add any introduction, explanation, or extra text."
So all sections must be present. Therefore, for Education & Certifications, if the job description doesn't mention it, we can just leave it as is. For example, if there's a section called "Required Education & Certifications", even if the job doesn't list any, we should include that line. However, in this case, the job description doesn't mention any required education or certifications, so perhaps we can note "None specified" or just leave it blank. However, in ATS-friendly terms, maybe it's better to leave it out unless required. Hmm. The user specified to include all these sections. So, even if not present, we must include the section. So "Required Education & Certifications: None specified." Or maybe omit if empty? Wait, looking back at the user's example output, if there's no education or certifications, the example would have something like "Required Education & Certifications: None specified." But the user hasn't provided an example. Let me look at the initial input.
The job description mentions: "Familiarity with data analysis tools... is a plus" under qualifications. But for education, there's nothing stated. So in the output, Required Education & Certifications would be empty. However, the user's instructions say to output the sections, so perhaps include "None specified" there.
Putting it all together now.
Job Title: Customer Success Manager
Role Summary: Support e-commerce brands in maximizing profit through Intelligems' A/B testing and personalization tools. Focus on high-value customers to drive retention and success.
Expectations: Proven customer-facing experience in similar roles. Excellent communication, problem-solving, and time management. Ability to analyze data, optimize processes, and collaborate across teams.
Key Responsibilities: Conduct one-on-one sessions to set strategies; schedule trainings for customer education; perform data analysis for insights; educate on platform features; optimize scaling processes; track retention metrics; collect customer feedback for product roadmaps; assist sales and support as needed.
Required Skills: Customer success, sales, or consulting background. Proficiency in communication, problem-solving, and data tools (Tableau, Looker, SQL). Experience in e-commerce/SaaS/analytics preferred.
Required Education & Certifications: None specified.
Wait, the user's instructions say to exclude benefits, location, etc. So in the key responsibilities, the original job description includes contributing to sales and customer support. That's okay to include. Also, the plus points (e-commerce experience, data tools) are in the required skills, but since they are optional, maybe phrase them as "Experience in e-commerce, SaaS, or analytics is a plus. Familiarity with data analysis tools like Tableau, Looker, SQL is a plus."
But the user wants to exclude fluff. So maybe include them as part of the required skills. Since the job description lists them as "plus", maybe include them as "preferred" but in the required skills section. Alternatively, perhaps in the required skills, list the essentials, and in the "plus" as a separate line. However, the user's instruction says to exclude fluff, but these are actual required skills. Wait, the original job description says "Experience in e-commerce, SaaS, or analytics-oriented companies is a plus" and "Familiarity with data analysis tools... is a plus". Since these are not mandatory, but listed as a plus, perhaps we can include them under required skills but note they are a plus. However, the user wants the summary to be concise and ATS-friendly. Including the plus points could be important for keyword matching. So maybe include them in the Required Skills section with a note that they are a plus. For example:
Required Skills: Customer-facing experience in customer success, sales, or consulting; strong communication and problem-solving skills; ability to multitask and prioritize; experience in e-commerce, SaaS, or analytics (preferred); familiarity with data analysis tools (e.g., Tableau, Looker, SQL) (preferred).
But the user instructions say to exclude "fluff". However, these are actual skills mentioned in the job description. The user might consider them as part of the required skills, even if they are a plus. So better to include them for ATS.
But the user says "Required Skills" and " Required Education & Certifications". So the required skills would be the mandatory ones, and the preferred ones can be under "Preferred Skills" but the user hasn't included that. Wait, the output instructions don't mention a preferred section. So perhaps in Required Skills, only include the mandatory ones. The job description under Qualifications says "Proven track record in a customer-facing role... is a must-have". The other skills are listed as plus. So perhaps only include the must-have required skills. The job description says that the experience in e-commerce/SaaS/analytics is a plus, so maybe not include that in the required skills but in a separate section. But the user's output structure only includes "Required Skills". Therefore, perhaps the user wants only the essential required skills. However, since the job description mentions experience in e-commerce as a plus, but in the ATS context, we might want to include it as a plus to make the profile match better.
But the user instructions specify to exclude fluff. Hmm. This is a bit of a dilemma. The user wants the output to be concise and exclude fluff, but include all necessary details for job matching. So perhaps in Required Skills, list all the key skills, including those that are a plus. The job description mentions that "experience in e-commerce, SaaS, or analytics... is a plus" and "Familiarity with data analysis tools... is a plus". So perhaps include those in the skills section but note that they are a plus. However, the output format only allows for "Required Skills", not preferred. The user might expect