Skills

Communication Go PowerShell Microsoft 365 Monitoring Networking Windows

Job Specifications

IT SUPPORT ENGINEER

NORTHAMPTON - 100% OFFICE BASED

SALARY £27K-£30K

Our clients are building something special — a next-generation cyber-focused IT Service Desk supporting a fast-growing network of small businesses across the UK. Their clients range from micro-businesses (2–20 endpoints) to emerging SMEs, primarily through a buying group model.

If you’re an IT Support Engineer with a strong troubleshooting mindset, a passion for security, and a desire to learn, grow, and make an impact, this is your opportunity.

Your skills/knowledge could come from being an existing IT Support Engineer looking for your next career move, a graduate seeking your first official role, or a school/college leaver who is the go-to IT person for friends and family. What matters is that you have the aptitude for all things IT and the attitude to learn and develop yourself with the help of a supportive team around you.

The client delivers managed IT and security services with a cyber-first approach, including:

Remote Management and Monitoring (RMM)
EDR / MDR solutions
Microsoft 365 management (Exchange, OneDrive, SharePoint, Teams)
Patch and asset management
Backup and recovery
SLA-driven, ticket-based support (Halo or similar)

The Role

As an IT Support Engineer, you’ll provide remote support to customers across the UK, resolving issues across endpoints, users, and networks. You’ll work as part of a collaborative service desk team that values knowledge sharing, personal growth, and great communication.

Core Responsibilities.

Level 1 (Core Technician / Triage)

Manage incoming tickets and triage user requests
Troubleshoot endpoint, network, and VPN issues
Support new user setups, deletions, and policy changes via Intune
Maintain and update internal knowledge base articles
Communicate clearly and confidently with customers

Level 2 (Intermediate / Escalation)

Handle identity and access management (AAD / Entra ID)
Investigate and resolve complex escalations
Manage patching, packaging, and release updates
Oversee client onboarding and backups
Refine ticket workflows and documentation

Skills/Experience

Must-Have Skills

Strong troubleshooting and analytical mindset
Excellent written and verbal communication skills
Windows 10/11 usage and support experience
Remote support tools (RMM, Intune, etc.)
Basic networking (DNS, DHCP, VPN, Wi-Fi)
Ticketing system experience (any PSA or ITSM)
Security-first mindset — awareness of current cyber threats and trends

Nice to Have

Microsoft 365 admin experience
PowerShell scripting
EDR/MDR tools familiarity
Experience writing or maintaining IT documentation

Growth and Progression

They believe in developing talent from within. You’ll start as an IT Support Engineer (L1–2) and have the opportunity to progress toward:

Senior Engineer
Cloud Engineer / Cyber Specialist
Team Lead or Technical Trainer

About the Company

At Sectech Solutions, we don't just fill roles, we provide trusted, quality-driven people solutions to strengthen your organization's cybersecurity capabilities. Our focus is on helping businesses find, hire, and retain the best cybersecurity talent in the world. Experience: With over 1,000 successful placements, we have a proven track record of delivering results. We ensure 100% of the roles we take on receive new CVs from fully qualified candidates, demonstrating our commitment to filling every position. Speed: Ou... Know more