Job Specifications
Senior IT Support Engineer (On site)
Syntax Integration Limited are award winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London.
This is a Senior IT Support Engineer position, based on site in central London, five days per week.
The central London office offers excellent facilities, including a weekly catered lunch and complimentary drinks and snacks.
The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
As a Senior IT Support Engineer, you will play a crucial role in our organisation, providing expertise in a multi-technology environment.
In addition to your technical skills, you will be responsible for ensuring a seamless experience for our clients while upholding our company's values and culture.
This role requires a presentable, patient, and well-spoken individual, who can adapt to varying schedules and very occasional weekend work.
Soft Skills
5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
Experience of providing on-site end-user support within the financial services sector.
Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
A deep understanding of the financial services industry and its unique technology requirements.
Strong problem-solving and troubleshooting abilities.
Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
A proven ability to work effectively both independently and as part of a team.
Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively.
Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
Technical Certifications
Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900)
Ideal but not essential:
ITIL Foundation
PRINCE2 Foundation
Technical Skills
Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems
Experience with Microsoft Cloud solutions, Office/Syntax 365 (Exchange Online, SharePoint Online, OneDrive for Business, etc.)
Experience with Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer
Strong understanding of Windows Server Operating Systems
Strong understanding of Windows and MacOS
Good experience with laptop/desktop hardware troubleshooting
Practical knowledge of DNS, DHCP, Active Directory, Hyper-V, Exchange
General knowledge and troubleshooting of smart phones (iOS and Android) and tablets (iPad)
File and folder security management
Experience using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda, and Spanning)
Knowledge of Microsoft security suites (e.g., Multifactor Authentication, Azure Audit Logs)
Shift Pattern:
· Monday – Friday: 09:30am-18:00pm.
· Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work
About the Company
Syntax Integration Limited are one of the leading IT companies in London, specialising in IT support, Microsoft 365, Microsoft Azure, and security.
Our mission is to consistently exceed our customer’s expectations by providing high quality, secure and reliable IT solutions that will allow them to focus on achieving their business goals.
If you are looking for a first-class IT support company in London, please get in touch with us at 020 7307 5008.
We are regularly searching for hard-working IT professionals to help gro...
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