Job Specifications
Join HCLTech!
HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.
HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.
We are seeking for a IT User Support Expert to fill multiple position to join our team at a client’s facility in Marcq-en-Barœul, which is 15mins away from Lille.
Important details
50% remote
Language: French (C1) + English
Years of experience: 5+years
Overview:
The Workstation Installation & Operations Engineer will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony.
Responsibilities:
Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)
Record and process requests using ticketing tools, escalate to level 2 teams as needed
Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock
Troubleshoot and install equipment, contribute to maintenance interventions
Administer user accounts for relevant tools
Manage and track requests via ticketing tools
Oversee telephony management and escalate to third-party operators when necessary
Mandatory skills:
MS Windows
Office Suite (Exchange Online, OneDrive, O365)
DNS
TCP/IP
Telephony TOIP
MS Windows Server
Active Directory
Appreciated skills:
Experience in equipment management and stock tracking
Ability to work in a support and maintenance environment
Familiarity with ticketing tools and escalation processes
Strong troubleshooting and installation skills
Experience in user account administration
Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.
Apply now and submit your CV in English!
Why become an HCLTechie?
At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:
Comprehensive benefits package.
Global career opportunities and mobility.
Flexible work environment supporting work-life balance.
Exciting projects and upskilling opportunities to shape your role.
Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-
minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.
About the Company
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending Dece...
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