- Company Name
- HCLTech
- Job Title
- ServiceNow IRM- Functional Consultant
- Job Description
-
**Job Title:** ServiceNow IRM – Functional Consultant
**Role Summary:**
Lead the design, configuration, and deployment of ServiceNow IRM solutions for clients. Works as a ServiceNow IRM Business Analyst, drafting functional and technical designs, managing GRC user stories, and ensuring successful migration and UAT. Must demonstrate in-depth knowledge of IRM modules, SecOps, risk management, and scripting within ServiceNow.
**Expectations:**
* Deliver end‑to‑end IRM implementations within defined timelines.
* Achieve high client satisfaction through accurate requirement capture, thorough testing, and migration support.
* Keep current with ServiceNow platform updates and best practices in GRC and SecOps.
**Key Responsibilities:**
* Gather requirements, perform process analysis, and design IRM workflows across Policy Management, Compliance & Audit, Vendor Management, Business Continuity, Vulnerability & Incident Response, and Security Dashboards.
* Produce high‑ and low‑level technical design documents; participate in architecture reviews.
* Configure and customize ServiceNow IRM/ GRC modules, including workflows, UI elements, tables, dictionaries, plugins, and integrations.
* Develop and execute test plans; support client UAT and production migration.
* Author and manage GRC user stories in Agile teams; lead sprint planning and delivery.
* Provide IRM solution demonstrations and SecOps showcases as needed.
* Assess existing IRM processes for maturity, identify automation opportunities, and recommend improvements.
* Work with Observables, Indicators of Compromise (IoCs), and IoC Lookups.
* Script in ServiceNow (JavaScript, APIs, web services) as required.
* Maintain knowledge of security frameworks (ISO, CISA, CISM, CISSP, CRICS) and vulnerability management tools.
**Required Skills:**
* Certified ServiceNow IRM/SecOps Administrator or Consultant (mandatory).
* Minimum 1 complete IRM/SecOps implementation cycle completed.
* Expertise in ServiceNow GRC and SecOps modules.
* Strong JavaScript, API, and web services knowledge.
* Experience scripting within ServiceNow.
* Familiarity with vulnerability management processes and tools.
* Agile experience managing GRC user stories.
**Required Education & Certifications:**
* ServiceNow IRM/SecOps Administrator or Consultant certification – required.
* Additional certifications preferred: ISO, CISA, CISM, CISSP, CRICS.