Job Specifications
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Enablement Program Manager for Operational Excellence is an individual contributor responsible for the end-to-end design, development, execution, and measurement of enablement programs focused on critical operational processes, systems, policies, and tools that impact the field organization. This role acts as a strategic partner to operational teams, translating complex changes into clear, measurable, and engaging learning experiences, with a mandate to leverage AI advancements to drive program efficiency and impact.
Responsibilities
Program Strategy and Needs Analysis
Partner with the GTM Operations team, the DIO organization, Legal and bid management teams to conduct thorough needs analyses and define the enablement scope for new process launches, policy rollouts, or significant tool updates
Develop comprehensive, audience-specific learning paths and curriculum structures that effectively translate operational requirements into field capabilities
Manage the enablement lifecycle for multiple programs concurrently, ensuring alignment with project timelines and business readiness goals
Content Development and AI Innovation
Design and develop in partnership with Enablement Services, core enablement assets (e.g., job aids, training guides, presentations, knowledge checks) for field audiences, ensuring all content is accurate, clear, and focused on behavioral change
Act as the internal liaison with the Enablement Instructional Design Vendor Manager, clearly defining content needs and providing Subject Matter Expertise (SME) inputs to external agencies
Actively investigate, pilot, and deploy Generative AI and other advanced tools to accelerate the content development cycle (e.g., initial script drafting, knowledge article generation, quick simulation builds) and improve the personalization of learning delivery
Program Execution and Delivery
Coordinate all aspects of program launch, including scheduling training sessions, managing communications, work with the Enablement Services team on setting up tracking within the Learning Management System (LMS), and coordinating internal delivery resources
Facilitate virtual and in-person training sessions as required, acting as a credible subject matter expert on the enabled operational topics
Manage post-launch feedback loops and content iteration, ensuring programs remain current and effective as operational standards evolve
Measurement and Impact
Define and track enablement success metrics (e.g., adoption rates, usage compliance, knowledge retention, program satisfaction) aligned with the operational goals of the enabled systems or processes
Analyze program data and reporting dashboards to provide actionable insights on program effectiveness and inform future design decisions
Qualifications
Experience: Minimum 3 years of experience in Sales Enablement, Learning & Development, or Program Management, preferably within a global, B2B technology environment
Program Management: Demonstrated ability to manage complex programs end-to-end, involving multiple stakeholders, strict deadlines, and clear success metrics
Operational Enablement: Proven experience translating complex technical or operational concepts (systems, policies, or process changes) into simple, clear, and actionable learning content for a field audience
AI Fluency: Demonstrated ability to leverage current AI tools (e.g., GenAI platforms, content creation assistants) to improve the speed and quality of enablement deliverables
Soft Skills: Excellent written and verbal communication skills, including strong presentation and facilitation skills
Preferred Qualifications
Technical Acumen: Familiarity with enterprise systems, particularly CRM (e.g., Salesforce), CPQ, or other sales/operational workflow tools
LMS/Authoring Tools: Hands-on experience with modern content authoring tools (e.g., Articulate Storyline/Rise) and familiarity with LMS administration and reporting
This posting is a new position within our organization.
The targeted pay range for this position in the following location is / locations are:
Canada - Toronto Office TRO : 73,000 - 109,000 CAD / Annual
United States - Dallas Infomart Office DAI : 70,000 - 105,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by