Job Specifications
Axonify is the frontline operations platform for customer-facing businesses. We began by reinventing frontline learning and earned unmatched engagement with global brands. Now, we’re evolving into an automated frontline ops excellence solution that connects people, tasks, communication, and outcomes to deliver consistent, brand-building experiences.
More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next
We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible.
The Role
The Customer Success Enablement Manager is an operational, hands-on role responsible for enabling technical and post-sales teams in a B2B SaaS environment. This role ensures that Implementation Managers, Customer Success teams, and Partners are technically confident, product-fluent, and ready to support customers across the full lifecycle — from pre-sales through onboarding, adoption, and expansion.
This role sits at the intersection of product, technology, and enablement, translating complex SaaS capabilities into scalable learning experiences, technical playbooks, and hands-on training that drive faster ramp, stronger customer outcomes, and partner success.
What You’ll Build
SaaS Technical Enablement Execution
Execute a technical enablement strategy for SaaS solutions across: Implementation & onboarding, Customer Success Enablement and Partner Enablement.
Build role-based, lifecycle-aligned enablement programs that support: Product launches, New features and integrations, and Platform, API, and architecture changes.
Curriculum & Content Development
In partnership with Product Marketing and the Director of Enablement, design and maintain SaaS-specific enablement assets, including: Technical onboarding programs, Hands-on product labs, Architecture diagrams and solution blueprints, Implementation and integration playbooks, Partner certification and accreditation paths.
Translate product roadmaps, release notes, and technical documentation into practical enablement content.
Hands-On Training & Delivery
Deliver live and virtual enablement sessions, workshops, and bootcamps for internal teams and business leaders
Host office hours and coaching sessions for Solution Consultants, Implementation Managers, and Partners.
Cross-Functional Collaboration
Represent Enablement in regular meetings with Product and Engineering to stay informed on roadmaps, APIs and releases.
Collaborate with Product Marketing to ensure internal training aligns with current positioning and use cases.
Support the Revenue organization by conducting needs assessments for technical training gaps with our CS Organization
Ensure enablement aligns with SaaS GTM motions, pricing models, and customer segmentation.
Partner Enablement
Enable technology and reseller partners on SaaS architecture, integrations, and implementation best practices.
Support partner certification, onboarding, and ongoing technical readiness.
Ensure partners can independently deploy, support, and extend the platform.
Measurement & Continuous Improvement
Track and report on SaaS enablement metrics such as: Time-to-productivity, Certification completion, Demo and implementation readiness
Gather and synthesize feedback and data from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
What You’ll Bring
3–5 years in Sales Enablement, Customer Success, or Partner Management (SaaS experience preferred).
Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
Coordinate cross-functional teams to execute seamless product rollouts, ensuring on-time delivery and high-quality post-launch support.
Ability to turn complex technical concepts into simple, engaging training content (videos, guides, workshops) using Storylane, Canva, Google NotebookLM and ChatGPT.
Experience with LMS platforms (Axonify), CRM (Salesforce), and Content Management (Dock).
Exceptional presentation skills; you should be comfortable leading a room of 50+ people or recording a concise 2 to 5 minute demo.
Strong analytical mindset; you don't just "do" training; you measure its impact.
Work Location
Our preference is for the Customer Success Enablement Manager to be local to our Waterloo or Toronto offices to support in-person collaboration and join fellow Axonifers for "Work from Work Wednesdays".
For our hybrid employees, Wednesdays hold a special place in our calendar as Axonifers gather together in one of our offices for “Work from Work Wednesdays." These face-to-face interactions energize our week with meaningful connection and foster collaboration and innovation. Let’s ch