Skills

Communication Customer Service Research Attention to detail Training Windows Accounting

Job Specifications

Overview

Languages

French

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Associations and non profit organizations
Library

Responsibilities

Tasks

Open and distribute mail and other materials
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Compile data, statistics and other information
Respond to employee questions and complaints
Order office supplies and maintain inventory
Greet people and direct them to contacts or service areas
Conduct research
Perform data entry
Provide customer service
Perform basic bookkeeping tasks
Receive payments
Process credit cards, vouchers and other payments
Perform receptionist duties
Perform front desk duties
Perform general clerical duties
Order supplies and maintain inventory
Perform administrative tasks
Oversee the receiving, sorting, routing and delivery of mail
Organize mail by address and load into mail bag
Order materials and stock
Order office supplies
Office management
Maintain inventory of supplies
Balance and deposit cash
Arrange for shipping, receiving and storage
Photocopy and collate documents for distribution, mailing and filing
Greet customers
Organize and maintain inventory
Deliver messages, reports, requisitions and specimens between departments
Organize process of incoming and outgoing mail
Distribute mail to appropriate recipients or departments

Experience and specialization

Computer and technology knowledge

MS Excel
MS Outlook
MS PowerPoint
MS Windows
MS Word
Accounting software
MS Office
Adobe Acrobat Reader
Electronic mail

Additional information

Transportation/travel information

Public transportation is available

Work conditions and physical capabilities

Ability to work independently
Attention to detail

Personal suitability

Ability to multitask
Excellent oral communication
Excellent written communication
Judgement
Organized
Team player
Accurate
Client focus

Benefits

Health benefits

Dental plan
Disability benefits
Health care plan

Financial benefits

Group insurance benefits
Life insurance
Pension plan

Long term benefits

Long-term care insurance
Maternity and parental benefits

Other Benefits

Learning/training paid by employer
Paid time off (volunteering or personal days)
Subsidised public transportation
Parking available
Travel insurance
Wellness program

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for mature workers

Applies hiring policies that discourage age discrimination
Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

Supports for visible minorities

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

About the Company

Fondé en 1848, L’Institut Canadien de Québec est un organisme culturel à but non lucratif réunissant des gens passionnés et dynamiques voués à la démocratisation du savoir et de la culture, motivés par l’innovation et l’excellence. Gestionnaire de bibliothèques publiques dans la ville de Québec, L’Institut se consacre aussi à la diffusion de la littérature, des arts de la scène et de l’art contemporain. L'Institut est le mandataire de la Ville de Québec pour la gestion de plusieurs bibliothèques publiques ainsi que pour le... Know more