Job Specifications
This opportunity may be unpublished early based on application volume. If you're interested, we encourage you to apply as soon as possible.
M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance.
Unlike traditional systems, M-Files organizes content around the context of your business: connecting documents to related people, projects, and transactions.
With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.
At M-Files, our Guiding Principles unite us across diverse cultures and personalities:
Make It Happen: We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results
Help Others: We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together
Love Customers: We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed
To learn more about us we encourage you to visit https://m-files.com/ .
We are looking for a Manager, User Guidance and Learning to further strengthen our Global Support team.
What you will be doing
As the Manager, User Guidance and Learning, you will lead a multidisciplinary team responsible for digital learning experiences, customer‑facing documentation, and UX writing. You will drive the future of our learning ecosystem, ensure content quality across platforms, and support product adoption through modern, scalable, and user‑centric content.
Your responsibilities include:
Lead, mentor, and grow a team of Learning Specialists and Technical Writers, setting clear vision, priorities, and sustainable ways of working
Drive the evolution of our customer learning function by shaping strategy, frameworks, and scalable digital learning experiences
Ensure seamless integration between LMS content, product information and guidance, and in‑app guidance to support learning in the flow of work
Oversee LMS (M‑Files Academy) operations, content lifecycle management, and quality of learning experiences
Own the strategy, quality, and consistency of all customer‑facing documentation and UX writing
Act as product owner for M‑Files Empower, leading cross‑team collaboration and driving its development toward a more personalized and AI‑powered experience
Ensure that all guidance and learning assets are planned, created, and delivered in sync with product release and launch schedules
Enable other teams to create high‑quality content through tools, training, and collaboration models
Influence cross‑functional initiatives and represent User Guidance and Learning across Product, Support, Marketing, and Customer Success
Requirements
What we expect from you
Proven experience leading multidisciplinary content, learning, or documentation teams
Ability to align content strategy with business goals and product priorities
Strong communication, collaboration, and stakeholder management skills.
A user‑centric mindset with the ability to translate user needs into intuitive guidance and learning experiences
Strong skills in learning experience design, instructional design, or digital learning development
Solid understanding of technical communication and UX writing principles
Skilled in project and program management, including cross‑team collaboration and roadmap execution
Experience with content governance, process development, and scalable workflows
In addition, these are an advantage:
Experience with AI‑assisted content development, prompt engineering, or AI‑governed workflows
Experience with digital learning or documentation ecosystems (LMS platforms, structured authoring with DITA, information architecture)
Experience with customer documentation portals or self‑service platforms
Background in shaping content experiences for complex products
Familiarity with tools used by the team, such as Atlassian products, Camtasia, Adobe Creative Cloud tools, Oxygen XML, Git, Figma.
Our User Guidance and Learning team is located in Finland (Tampere and Helsinki), but you can work from any M‑Files location in Europe — including the UK, Germany, France, Finland, Sweden, or Norway.
Benefits
In internal surveys, M-Filers say that the best part of the job is the spirit of M-Files where we support each other.
Become part of a global company with an industry‑defining product and lead a team of highly skilled experts who care deeply about their work.
This is a unique opportunity to contribute to M‑Files' exciting growth journey by influencing the future of how customers learn and engage with our platform.
International team of top performers
Inclusive and dynamic culture (virtu