Skills

Communication Time Management Go Data Analysis Problem-solving Sales Prospecting Presentation Skills Networking CRM Training business development

Job Specifications

About the Role

We're seeking a dynamic Onboarding Specialist & Business Development Representative to join our team at Mizo. This dual-function role is perfect for someone who thrives at the intersection of customer success and sales, ensuring our clients achieve maximum value from our platform while driving new business opportunities. If you're a go-getter who loves rolling up your sleeves, wearing multiple hats, and making a real impact at a fast-growing startup, this role is for you.

Key ResponsibilitiesClient Onboarding & Success (50%)
Guide new clients through the complete Mizo onboarding process, ensuring smooth implementation and adoption
Develop customized onboarding plans tailored to each client's specific needs and objectives
Conduct product training sessions and workshops to maximize platform utilization
Monitor client progress and proactively address any challenges during the onboarding phase
Gather client feedback and collaborate with product teams to drive continuous improvement

Business Development & Sales (50%)
Identify and pursue new business opportunities
Develop and maintain a robust sales pipeline through outbound prospecting and networking
Identify upsell and cross-sell opportunities within existing client accounts
Represent Mizo at industry events, webinars, and networking functions

Required QualificationsExperience
2-5 years of experience in customer success, onboarding, account management, or business development
Proven track record of meeting or exceeding sales targets and KPIs
Experience working with SaaS or technology products
Experience is the MSP
Demonstrated ability to manage multiple client relationships simultaneously
Skills & Competencies
Excellent communication and presentation skills in English
Strong consultative selling and relationship-building abilities
Customer-centric mindset with exceptional problem-solving skills
Ability to understand technical products and vulgarize them to non-technical audiences
Self-motivated with strong organizational and time management skills
Comfortable working in a fast-paced, dynamic environment
Technical Proficiency
Experience with CRM platforms (Pipedrive)
Comfort with data analysis and reporting tools
Knowledge of automation platforms is a plus

What We OfferCompany Culture
Collaborative and innovative work environment where your ideas matter
Fast-growing company
Continuous learning and professional development opportunities
Supportive team culture that celebrates wins and learns from challenges
Offices in the hearth or the Plateau Mont-Royal in Montreal
Benefits & Perks
Competitive salary with ESOP and performance-based bonuses
Modern tools and technology to help you succeed
Team building events and company retreats

Why Join Mizo?

At Mizo, you'll be joining a team that's passionate about delivering exceptional value to our clients. This role offers a unique opportunity to impact the entire client journey—from first conversation through successful implementation and beyond. You'll work with cutting-edge technology, collaborate with talented colleagues, and play a crucial role in our company's growth.

How to Apply

Please submit your resume and a brief cover letter explaining why you're the perfect fit for this role to hello@mizo.tech

We look forward to hearing from you!