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Hays

ServiceNow Architect

Hybrid

Ottawa, Canada

Freelance

17-02-2026

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Skills

Go ServiceNow Architecture Solution Architecture

Job Specifications

ServiceNow Architect

Hours:

7.5 per day

Location:

Ottawa Hybrid

Working Model:

The successful candidate will work remotely from their home office 2 days per week and they will be required to work onsite at one of our offices or client offices 3 days per week, to meet the internal client or team needs.

Description

- Provides expertise to support and manage the overall delivery of the scope and activities

- Defines the overall solution architecture

- Supports design and validation workshops on technical aspects and best practices

- Ensures alignment with enterprise security, scalability, and compliance standards

- Documents integration points and technical dependencies

- Manages offshore developers, provides technical guidance, and resolves blockers

- Validates deliverables against architectural standards

- Collaborates with the functional lead to triage defects across all phases (build, UAT, and post-go-live) for technical requirements

- Supports troubleshooting and advises developers on technical issues or defects

- Conducts technical reviews of configurations and integrations

- Ensures adherence to best practices for performance, accessibility, and maintainability

About the Company

We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights. Last year we helped over 280,000 people find their next career. Join the mill... Know more