Job Specifications
OneTogether Solutions (OTS) is a majority Native-owned and operated healthcare partner for Tribal nations. We develop, manage, and operate opioid-treatment clinics and wraparound health care services to deliver clinical excellence and help save lives. Our vision is to develop and manage the highest-quality opioid treatment programs in the country. In joining OTS, you will become a part of a team that strives to treat each patient with compassion and dignity.
Your efforts will directly impact the future of Tribal health care, so a passion for health care equity and a willingness to learn from Tribal partners is essential.
Our clinics offer state-of-the-art outpatient treatment for adults with opioid use disorder. We have created an innovative model of highly individualized, compassionate care, and we advance science in the field of opioid use disorder.
At OTS clinics, employees are valued agents for change in the opioid crisis. We are building a team of kind and dedicated individuals who are ready to make a difference. We want to work with people who love to learn and who value connection, positivity, and being part of an amazing team.
The Information Technology Coordinator serves as the primary liaison between business stakeholders and Managed Service Providers (MSPs), ensuring seamless communication, efficient service delivery, and alignment of technology solutions with organizational goals. This role requires strong organizational skills, technical understanding, and the ability to manage vendor relationships while supporting internal teams. This role bridges clinical and administrative needs with technical solutions, supporting patient care through reliable technology systems.
Minimum Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field.
2+ years of experience in IT coordination or vendor management.
Strong understanding of IT infrastructure, networking, and cloud services.
Excellent communication and negotiation skills.
Ability to manage multiple priorities and projects simultaneously.
Valid driver’s license, auto insurance, and reliable transportation
Must be able to pass state and national criminal background checks
Key Responsibilities - Service Management
Maintain relationships with MSPs and other technology vendors.
Ensure service level agreements (SLAs) are met and escalate issues as needed.
Manage the inventory of HIPAA-compliance IT equipment and software through approved vendors
Provide quality customer service to both OTS staff and clinic staff when required.
Key Responsibilities - Business Liaison
Act as the primary point of contact between business units and MSPs.
Including but not limited to: Telephany and Ruby Answering Service
Translate healthcare workflows and other business requirements into technical specifications for MSP execution.
Provide regular updates on IT projects impacting patient care or compliance
Key Responsibilities - Service Delivery Coordination
Review and prioritize service tickets for accuracy and completion.
Dispatch tickets to appropriate MSP resources and monitor resolution.
Ensure MSPs follow proper incident response protocols for Protected Health Information
Audit closed tickets for completeness and compliance with billing standards
Key Responsibilities - Project Support
Assist the Director of Health Information Systems and the EHR Manager in coordinating system workflows and troubleshooting myEvolv, OpenDental (and associated peripherals that integrate systems).
Assist in planning and coordinating IT projects with MSPs.
Track milestones and ensure deliverables align with business expectations.
Assist with development functions during site expansions or new site builds
Document processes and maintain accurate records of vendor interactions
Perform other such duties as assigned within the scope of the position and program description, as well as those reflective of your experience, education, and ability
Additional Scope
This position will be expected to operate with minimal to moderate oversight during normal daily tasks
Problem/task resolution will include a mix of short-term and long-term timeframes, and you will need to allocate time and resources accordingly
Estimated Hours/Schedule/Travel
Travel - 25% Required and As Needed
Estimated Weekly Hours to Complete - 40-45 hours
After-Hours/Weekend - As Needed/Required
Holiday - As Needed/Required
On-Call - As Needed/Required
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands on keyboard or type, handle materials used in performing the essential functions o
About the Company
OneTogether is a collaborative tribal partnership that promotes wellness. We are spearheaded by a team of experienced leaders with backgrounds in health care management, addiction recovery, and business operations.
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