Skills

Communication Leadership Training

Job Specifications

Location Overview

Join our team in Amanjena. Inspired by the rose-hued buildings of old Marrakech, palatial Amanjena is close to the fabled Red City, set in its own expanse of gardens and grand open spaces. Shaded courtyards with fountains lead to the central basin, bordered by spacious standalone Pavilions & Maisons, many with private pools. Views stretch across the olive groves and palms of the oasis, extending to the High Atlas Mountains on the horizon.

Role

The Bellman welcomes arriving guests, handles and delivers luggage, escorts guests to their rooms while explaining resort facilities and services, coordinates basic guest requests with the Front Office or Concierge, and ensures smooth arrival and departure experiences aligned with high service standards.

Responsibilities

To welcome, inform and assist guests
To be always present at the main door
Monitor the hotel entrance to ensure the cleanliness of the premises
Check arrival and departure transfers
Participate in the daily FO meeting organized by the superior to collect the day's list of visits and appointments and identify guests arriving at the hotel
Greet hotel guests and externals warmly and open the car doors as they get in or out of the car
Provide information about the hotel, local attractions, and transportation options
Handle special requests, such as calling taxis or arranging VIP arrivals
Ensure parking operations and careful handling of guest vehicles
Maintain an efficient guest’s luggage handling process on arrival and departure, and during relocation
Deliver luggage promptly to the rooms
Put luggage in the appropriate room’s dressing
Confirm the number of pieces with the guest
Coordinate with the various departments in relation to the guest's needs (restaurant, bar...)
Check the cleanliness of the cars, and the set up inside the cars (bottles of water, air conditioning ,..)
Check the room when guests leave, to ensure that no luggage has been forgotten
Fill in the luggage register when handing over and collecting guests' belongings and luggage.
Monitor events during the guest's stay and communicate them to the FOM & RDM at the instant
Be in constant contact with all departments to keep up to date on information (Rooms visits, activities in the various outlets, activities outside the property, etc.)
Work closely with the front desk and security teams
Pass on instructions and hand over necessary documents to the next shift colleague
Maintain confidentiality and data security for guest information
Carry out all tasks assigned by the manager, within the scope of his professional category and according to his skills

Requirements

High school diploma or hospitality training
Good communication skills in English and French
Professional grooming and strong customer-service attitude

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about crafting unforgettable guest experiences through strong leadership and operational excellence, we invite you to apply to join us on our journey.

About the Company

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Investing ... Know more