Job Specifications
Company Description
We’re Hiring: Security Officer!
Location: Hybrid (Home-based + 1 day per week in Milton Keynes or Birmingham)
Pay: £65,000 (negotiable DOE)
Hours: Full-time, Permanent, 37.5hrs Mon-Fri
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!
Grade: F
Explore your purpose. To See a Different World!
We’re looking for a 3rd Line Applications Support Analyst who’s not just technically capable, but someone who enjoys questioning how things are done and bringing fresh ideas to the table.
As our 3rd Line Applications Support Analyst, you’ll get stuck into complex problem‑solving, support deployments and data migrations, and contribute to improvements across core systems such as CASH, Business Central (Finance, Payroll, CRM), and SQL Server, while also experimenting with modern tools like APIs, automation, and Python to help shape smarter, more efficient ways of working – Always willing to voice opinion to bring innovation to our technological landscapes.
As our 3rd Line Applications Support Analyst, you’ll get stuck into complex problem‑solving, support deployments and data migrations, and contribute to improvements across core systems such as CASH, Business Central (Finance, Payroll, CRM), and SQL Server.
Most importantly, you’ll have the freedom to challenge existing processes, suggest new approaches, and help drive innovation across the organisation through AI, automation, and better integrations.
Job Description
What you'll be doing:
Providing 3rd Line support across core business applications including CASH, TimeGate, Business Central, and related SQL Server environments.
Performing root cause analysis on complex technical issues and delivering recommendations for long‑term fixes.
Managing incidents and workload through ServiceNow, ensuring all tickets meet agreed SLAs.
Supporting and contributing to IT project delivery, offering technical expertise where required.
Leading on data consolidation and migration, including analysing Advantage databases and ensuring accurate data flow into ERP (BC14).
Designing and implementing data integrations, ensuring seamless connectivity between applications and ERP systems.
Creating and maintaining technical documentation, including migration steps, support processes, and integration workflows.
Leveraging modern technologies (AI, automation, APIs, Python) to enhance system performance and introduce smarter ways of working.
Supporting release and deployment management, assisting with software packaging, change requests, and environment updates.
Participating in service introduction and out‑of‑hours support as part of the Applications Support team rotation.
Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications
What We’re Looking For
Essential Experience
Minimum of 5 years IT Support experience.
Extensive SQL Server knowledge including Microsoft SQL Server all versions.
Advantage DB server knowledge.
Knowledge of Oracle Cloud services an advantage.
Database performance tuning and optimization (DMVs, Query Explanation Plan)
Expert-level T-SQL skills
Ability to write and debug Stored Procedures
Use of SSIS, SSAS, SSRS
Solution- and delivery-oriented with the ability to work on multiple projects simultaneously
Knowledge of Visual Studio.
Database Release Management
Experience and a good working knowledge of application performance
ITIL Service and Support qualification is desirable
Demonstrable experience of working in an IT Support environment is required
Applications: Legacy Applications, CASH, TimeGate and Business Central (Finance, Payroll, CRM) and all Application Interfaces
Mainly working from home with one day per week in office, either Milton Keynes or Birmingham. Occasional travel in accordance with business and project requirements
Working knowledge in all IT disciplines listed in this specification
Proven track record of providing innovative solutions to facilitate business opportunities.
Additional Information
It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
Opportunity – We see potential in every person and situation
People – We open our eyes to all that’s good
Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability
About the Company
Life is unpredictable. Are you prepared? We blend people, technology and knowledge to protect your world.
Layering six specialist Protective Services, we give your business total protection while protecting your budget with cost-effective security systems.
Our mobile, remote, electronic security, fire and safety, and risk management solutions enable more than 150,000 clients to see a different world.
We are present in 48 markets and our innovative, data-driven approach makes us a trusted partner to many of the world’s b...
Know more