Skills

Leadership Go Sales Training

Job Specifications

About the Role

We are a high-growth AI company modernizing the $15B automotive titling and registration industry. We have successfully automated the complex, manual DMV paperwork that dealerships, fleet management companies, and auctions struggle with every day.

We are looking for an ambitious Implementation Manager to own the post-sales client lifecycle.

In this role, you will act as the "Project Lead" for our most strategic customers. You will guide them from the moment the contract is signed, through the technical setup, and onto a successful go-live. You will be the face of our company to General Managers, Controllers, and Operations Directors at major automotive groups.

What You Will Do

Own the Onboarding Lifecycle: You are the project owner. You will manage the implementation roadmap for new enterprise clients, ensuring milestones are hit on time.
Quarterback Internal Resources: You will coordinate with our specialized internal teams, coordinating validation tasks to our Data Operations team, to ensure the client’s environment is built perfectly before onboarding begins.
Lead On-Site Training: You will travel to customer sites (Dealerships, Fleet Management Companies, Auctions) to lead kickoff sessions and hands-on software training. You must be comfortable commanding a room and building rapport with users.
Drive Adoption & Success: Once a customer is live, you remain their trusted advisor. You will monitor their usage, handle high-level questions, and ensure they see value in the platform to secure long-term retention.

Who You Are

2-5 Years of Experience: You have a background in SaaS Implementation, Management Consulting, or complex Operations/Account Management.
A "Road Warrior": You are excited by the opportunity to travel (~50%). You are comfortable navigating airports, hotels, and diverse client environments.
Impeccably Organized: You live by your calendar and project tracker. You are proactive in following up with stakeholders before deadlines are missed.
Strong Communicator: You can explain complex concepts simply. You can handle a frustrated user with the same professionalism as you handle a happy executive.
Dallas-Based Advantage: While we are a distributed team, our CEO is based in Dallas. Candidates in the DFW area will have the opportunity for direct mentorship.

Why Join Us?

Impact: You are building the foundation of our Customer Success department.
Growth: We are entering a phase of rapid scaling. Successful performance in this role leads to leadership opportunities in Professional Services and Account Management.

Requirements

Bachelor’s Degree required.
Proven track record of managing client-facing projects.
Willingness to travel up to 50% (Domestic US).
Must live within a reasonable commute of a major airport hub (Direct flights are essential for work/life balance).

Logistics

Location: Dallas, TX (Strongly Preferred) or Remote (Must be near a major airport hub)
Compensation: $85,000 Base + Performance Bonus ($100,000 OTE)
Travel: Approx. 50% (National)

About the Company

Fairway’s technology platform automates and tracks every aspect of the titling and registration process, reducing administrative costs by over 50%. With a comprehensive rules engine covering all states and counties, the platform identifies necessary tasks, automates communication with fleet managers and drivers, and seamlessly completes required forms. Additionally, Fairway’s robust audit software ensures every application is complete and accurate, even analyzing handwriting to verify document integrity. Fairway simplifies a... Know more