Fairway

About the Company

Fairway’s technology platform automates and tracks every aspect of the titling and registration process, reducing administrative costs by over 50%. With a comprehensive rules engine covering all states and counties, the platform identifies necessary tasks, automates communication with fleet managers and drivers, and seamlessly completes required forms. Additionally, Fairway’s robust audit software ensures every application is complete and accurate, even analyzing handwriting to verify document integrity. Fairway simplifies and streamlines the entire process, giving you confidence and control.

Listed Jobs

Company Name

Fairway

Job Title

Implementation Manager

Job Description

**Job Title:** Implementation Manager **Role Summary:** Lead post‑sales implementation for strategic enterprise SaaS clients in the automotive titling and registration sector. Manage the end‑to‑end onboarding lifecycle, coordinate internal resources, deliver on‑site training, and act as the trusted advisor to ensure adoption, satisfaction, and long‑term retention. **Expectations:** - Deliver implementation projects on schedule and within scope. - Travel up to 50% domestically, requiring proximity to a major airport hub. - Maintain rigorous project tracking and proactive stakeholder communication. - Build strong relationships with senior client stakeholders (GM, Controller, Ops Director). - Contribute to the growth of the Customer Success organization and pursue leadership pathways. **Key Responsibilities:** - Own the implementation roadmap for new enterprise clients, defining milestones and deliverables. - Coordinate cross‑functional teams (Data Operations, product, support) to ensure environment readiness. - Conduct on‑site kickoff sessions and hands‑on software training at dealerships, fleet management firms, and auctions. - Monitor post‑go‑live usage, address high‑level inquiries, and drive platform adoption. - Provide regular status updates and risk mitigation plans to internal and client leadership. - Document best practices and contribute to continuous improvement of implementation processes. **Required Skills:** - 2–5 years SaaS implementation, management consulting, or complex operations/account management experience. - Strong project management and organizational abilities; proficient with project tracking tools. - Excellent verbal and written communication; capable of simplifying technical concepts. - Ability to navigate and influence senior executives and end‑users alike. - Comfortable with frequent travel and adapting to varied client environments. - Proactive problem‑solver with a customer‑centric mindset. **Required Education & Certifications:** - Bachelor’s degree (any discipline). - Proven track record of managing client‑facing projects (formal certification optional).

Dallas, United states

Remote

Junior

09-02-2026