Job Specifications
Job Description
Concierge (Casual)
Downtown, Toronto
Please note the nature of a Casual Concierge at Minto requires availability to support evenings, weekends, overnight and daytime shifts.
Build What's Next At Minto
Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.
From day one, we've got you covered
From Your Very First Day At Minto, You'll Have Access To a Rewarding And Supportive Package Designed To Help You Thrive
Competitive compensation with performance-based annual bonus
Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
RRSP matching program and paid time off program to support your future and recharge
Peer-to-peer recognition platform that celebrates your contributions
Flexible summer hours to help you make the most of your time
Professional development and learning support to fuel your growth
Exciting career paths across a dynamic and purpose-driven organization
Your place in our story
The Concierge is responsible for delivering and coordinating guest services in order to provide high quality customer service and satisfaction.
Greets, acknowledge and welcome arriving and departing guests;
Demonstrates good listening skills, asks questions to clarify;
Screens and coordinates access for visitors, contract and service people;
Maintains up to date and accurate information on current events, local services and attractions;
Receives and coordinates deliveries for guests;
Books meeting rooms when required;
Maintains coffee station in lobby;
Assists in parking and retrieving cars;
Assists guests with luggage, parcels etc.;
Accepts laundry valet and delivers it to guest;
Monitors all video, alarm and communication systems;
Monitors premises to ensure building is safe and secure;
Performs and carries out emergency procedures as required;
Verifies all visitors prior to entrance;
Monitors traffic outside of building, entrance and garage ;
Maintains log books of activities, maintenance requests, problems and key distribution;
Ensures front desk/work area is neat and tidy at all times;
Reports complaints and service breakdowns;
Reports all guest comments and suggestions;
Ensures Minto Customer Service Standards are implemented at all times;
Keeps immediate manager aware of any difficult issues;
Other duties within the scope, spirit and purpose of the job, as requested by management.
What You Bring To The Team
Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.
High School is an asset.
A minimum of one to two (1-2) years of work experience is required.
Bilingualism is an asset
Effective Communication skills- listening, written and verbal
Customer Service oriented
Collaborative and Team Player
Microsoft Office (Word, Excel and PowerPoint), Outlook
Problem Solving skills
Good Judgment
Interpersonal skills
Initiative and creative
Attention to detail
Hiring pay range: $20.00 per hour
Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.
Ready to build your future with us?
Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.
Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.
About Minto Apartment REIT
Our mission to build vibrant communities begins with the people who make it all possible—our employees. In 2024, we were proudly recognized with the Federation of Rental-housing Providers of Ontario (FRPO) MAC Award for Outstanding Company Culture, a testament to our commitment to cultivating a workplace where employee well-being and shared purpose thrive.
_____________________________________________________________________________
Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is
About the Company
Minto Group is one of the premier real estate companies in Canada with a fully integrated real estate investment, development and management platform. Established in 1955, the Minto Group is a fully integrated real estate company offering new homes and condos, apartment rentals, furnished suites, commercial space, property and investment management. Minto is a 2025 winner of Canada's Best Managed Companies program - recognizing organizations focused on exceptional employee experience, sustainability, corporate resilience, an...
Know more