Skills

Leadership JavaScript ServiceNow Stakeholder Management Training Project Management

Job Specifications

Job Title: ServiceNow Technical Lead

Location: Salt Lake City, Utah

Type: Fulltime -W2

Experience:8+ Years

Summary:

Rockwoods is seeking an experienced **ServiceNow Technical Lead** for a full-time opportunity in Salt Lake City, Utah. The role requires strong leadership, hands-on ServiceNow expertise, CMDB management, platform upgrades, integrations, and coordination with global teams. You will collaborate directly with an onshore client team and lead impactful enterprise-level ServiceNow initiatives.

**Roles & Responsibilities:**

1. Leadership & Coordination

* Serve as the primary onshore client point of contact

* Coordinate seamlessly with the offshore delivery team

* Provide strategic guidance on ServiceNow best practices

2. Technical Expertise

* Design, develop, and implement ServiceNow solutions

* Configure, maintain & optimize CMDB

* Lead platform upgrades, testing & deployments

* Develop custom workflows, automation & integrations

3. CMDB & Discovery

* Oversee Discovery & Service Mapping activities

* Define reconciliation rules, CI classes & data models

* Troubleshoot CMDB issues per ITIL standards

4. Project Management

* Lead ServiceNow implementation/enhancement projects

* Present updates, roadmaps & status to stakeholders

* Manage risks, dependencies, and improvements

5. Stakeholder Management

* Build strong relationships with stakeholders

* Translate business needs into technical solutions

* Provide training to onshore & offshore teams

6. Governance & Compliance

* Maintain CMDB and ServiceNow governance standards

* Ensure alignment with security and compliance guideline.

**Mandatory Skills:**

* 8+ years in ServiceNow development & administration

* Strong experience in CMDB, ITSM, ITOM (Discovery, Service Mapping)

* Proficiency in JavaScript, Glide, REST/SOAP APIs, MID Server

* Experience in upgrades, integrations, workflows & dashboards

* Leadership experience with onshore/offshore teams

**Preferred Skills:**

* ServiceNow CSA, CIS (CMDB/ITOM)

* Bachelor’s in CS/IT or related field

About the Company

Our team has diverse group of experienced and talented professionals who can deliver everything from individual consulting and training to full-scale re-engineering, software planning, integration, database design, data migration and implementation. We take you in the direction the world is changing, with solutions that are exactly right for your needs. CORE SERVICES IT Staffing & Consulting Application Development Customized Reporting Peoplesoft Consulting Systems Integration and SAP Consulting SAP HANA Migration... Know more