- Company Name
- Rockwoods Inc
- Job Title
- ServiceNow Technical Lead
- Job Description
-
Job title: ServiceNow Technical Lead
Role Summary: Lead the onshore client team in designing, developing, and implementing enterprise‑level ServiceNow solutions. Own CMDB configuration, platform upgrades, integrations, and workflow automation while coordinating with offshore delivery to ensure best practices, governance, and compliance.
Expactations: • 8+ years of ServiceNow development and administration experience. • Proven leadership of onshore/offshore teams and stakeholder engagement. • Deep knowledge of CMDB, ITSM, ITOM (Discovery, Service Mapping). • Strong JavaScript, Glide, REST/SOAP, MID Server, and automation skills. • Ability to manage project risk, dependencies, and status reporting.
Key Responsibilities: • Serve as primary onshore client point of contact and coordinate with offshore delivery. • Design, develop, and deploy ServiceNow solutions, including upgrades, custom workflows, dashboards, and integrations. • Configure and maintain the CMDB, define reconciliation rules, CI classes, and data models. • Lead Discovery and Service Mapping activities, troubleshoot CMDB issues per ITIL standards. • Manage ServiceNow implementation/enhancement projects, present updates and roadmaps to stakeholders. • Provide training and guidance to onshore and offshore teams. • Ensure governance, security, and compliance alignment for CMDB and ServiceNow operations.
Required Skills: • ServiceNow development & administration. • CMDB, ITSM, ITOM (Discovery, Service Mapping). • JavaScript, Glide, REST/SOAP APIs, MID Server. • Upgrades, integrations, workflows, dashboards. • Leadership of cross‑regional teams. • Stakeholder management and business‑to‑technical translation.
Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Technology, or related field. • ServiceNow Certified Application Developer (CSA) and/or Certified Implementation Specialist (CIS) (CMDB/ITOM) is required.
Salt lake city, United states
On site
Senior
05-02-2026