Job Specifications
Are you a ServiceNow ITOM expert who thrives on connecting complex data landscapes and turning them into powerful, business-driving solutions?
Do you enjoy working at the intersection of CMDB, Discovery, Cloud, and IT Asset data — while influencing customers with thought leadership and technical excellence?
If so, this is your opportunity to join a high-impact consulting team delivering transformative ServiceNow ITOM and ITAM solutions across EMEA.
As a Subject Matter Expert in ServiceNow, you will:
Lead technical delivery of ITOM/ITAM implementation projects
Design and configure CMDB, Discovery, Operational Intelligence, and Cloud integrations
Connect enterprise data sources (Intune, SCCM, JAMF, cloud APIs, security tools, etc.)
Advise customers on best practices and long-term platform strategy
Run technical workshops and guide future-state solution design
Ensure solutions align with ServiceNow standards and deliver measurable outcomes
You’ll work across public/private cloud, enterprise infrastructure, and modern environments — turning complex IT landscapes into trusted, governed CMDB ecosystems.
Job Requirements
Multiple years of ServiceNow experience with strong ITOM focus
Deep knowledge of CMDB, Discovery, and ITIL models
Experience with cloud platforms (AWS, Azure, GCP)
Strong infrastructure background (Windows/UNIX, network, compute, storage)
Scripting skills (PowerShell, Python, JavaScript, etc.)
Experience with integrations (REST, SOAP, APIs)
ServiceNow CSA and CIS-ITOM required (CIS-SAM/Discovery a plus)
Strong consulting mindset, communication skills, and customer focus
Fluent English
Join us to shape enterprise IT operations across EMEA — combining deep technical expertise with real customer impact.
Company description
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
About the Company
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland...
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