- Company Name
- Axonify
- Job Title
- Customer Success Enablement Manager
- Job Description
-
Job title: Customer Success Enablement Manager
Role Summary:
Design, develop, and deliver technical enablement programs that empower implementation, customer success, and partner teams to effectively onboard, adopt, and expand SaaS products.
Expactations:
- Build and maintain scalable, lifecycle‑aligned enablement content and training.
- Translate complex product features into practical, engaging learning resources.
- Collaborate cross‑functionally with Product, Engineering, Marketing, and Revenue teams to align enablement with roadmaps, GTM, and partner readiness.
- Measure and optimize enablement impact through defined metrics.
Key Responsibilities:
- Execute technical enablement strategy across Implementation, Customer Success, and Partner Enablement.
- Develop role‑based, lifecycle‑aligned programs for product launches, feature releases, API and architecture changes.
- Design SaaS‑specific assets: onboarding programs, labs, architecture diagrams, playbooks, certification paths.
- Deliver live and virtual sessions, workshops, bootcamps, office hours, and coaching for internal and partner audiences.
- Represent enablement in Product and Engineering meetings; coordinate with Product Marketing for positioning alignment.
- Conduct needs assessments for CS technical training gaps and support revenue enablement.
- Maintain enablement pipeline using LMS, CRM, and Content Management tools.
- Track metrics: time‑to‑productivity, certification completion, demo readiness, and use feedback to refine programs.
Required Skills:
- 3–5 years in sales enablement, customer success, or partner management within SaaS.
- Proven track record of building scalable enablement programs that drive measurable outcomes.
- Strong presentation and facilitation skills; comfortable leading large groups or creating concise demos.
- Ability to simplify technical concepts into accessible content (videos, guides, workshops).
- Proficiency with LMS platforms, CRMs (e.g., Salesforce), and content tools (e.g., Canva, Storylane, ChatGPT).
- Analytical mindset: design metrics, collect data, iterate.
Required Education & Certifications:
- Bachelor’s degree in business, marketing, communications, or related field.
- Relevant certifications in customer success, technical training, or enablement (e.g., CSN, TESA) preferred.