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W3Global
Zendesk Platform

Zendesk Platform

Remote

Vancouver, Canada

Freelance

08-12-2025

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Skills

Communication Zendesk AWS

Job Specifications

Required Skills & Experience

Strong understanding of Zendesk platform administration and configuration.
Experience in application maintenance and support for SaaS platforms.
Familiarity with incident management, service catalog, and ITSM processes.
Ability to troubleshoot technical issues and coordinate with vendors for resolution.
Excellent communication skills and ability to work in a client-facing role.
Knowledge of AWS hosting environments is a plus.

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Preferred Qualifications

Experience with Zendesk API and automation.
Exposure to enterprise IT support environments.
Understanding of ITIL pro

About the Company

W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries. Our Mission At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results... Know more