Job Specifications
Organization: Elizabeth School of London
Position: Student Success Tutor
Salary Range: £28,000 Per Annum
Employment Type: Full-time
Location: On-Site, Elizabeth School of London, Birmingham, UK
Working Hours: Monday to Friday, 9am to 5pm (Flexible hours including evening cover if required) & Wednesday to Sunday, 9am to 5pm (Flexible hours including evenings and weekends)
About the Elizabeth School of London
The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton.
With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction.
As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential.
Purpose of the Role
The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instill confidence in their studies at Elizabeth School of London.
Main duties and responsibilities
The Student Success Tutor will serve as an adviser to a set number of students, guiding and directing them toward success. They will liaise between students, ESL lecturers, and other team members. The Student Success Tutors will assist students with their academic needs and inquiries and schedule one-on-one sessions to clarify any issues or questions. The SSTs will help students with their submission dates and links and elucidate the components of mitigating circumstances. If students require further assistance, the SST will consult with the student service/support team and the senior academic team to obtain clear instructions on the help needed. The SSTs will ensure that students receive the necessary support for their academic progress and that student retention is maintained.
Essential:
Provide guidance to students regarding the support available to them when required.
Engage in the interests and enthusiasm of students, inspiring them to learn.
Support students in building relationships with other students and staff members, fostering a sense of belonging to the school's community.
Enable students to take responsibility for and become partners in their learning, academic progression, and achievement.
Develop appropriate methods and resources for teaching and learning support concerning lectures, tutorials, and seminars, including online classes.
Monitor student progress, providing support, including advice on study skills, as required.
Analyse student difficulties, recommending instant support to resolve issues or referring to one as appropriate.
Recognise mitigating circumstances, deferral processes, and other academic
regulations to ensure students receive precise support and suggestions based on their situation and needs.
Provide essential academic support to students, both inside and outside the classroom.
Help students to find appropriate learning resources.
Recognise and report academic and IT-related matters that might benefit from a preventive resolution.
Monitor student attendance on a session-by-session basis and take support from the student service/registry support team to identify any potential risk.
Ensure the students are engaged and continuing their studies by overcoming any barriers.
Work closely with the registry support and student support team to develop a multidimensional support system for the students.
Work with the academic team to contact all students who have not submitted assessments and refer them to the retention team if applicable.
Take responsibility for administrative duties such as personal tutoring, examinations and assessments.
Be proactive in identifying any escalating areas of risk to the student experience or institutional reputation.
Actively participate in enrolment and induction processes to develop a strong link with the students from the first moments of their journey at ESL.
To support all learners to ensure retention, attainment, achievement and progression targets.
Providing support to students and refer to Student Services or Additional Support for specialist help and advice if required.
Dealing with student misconduct or academic neglect in liaison with the exam department.
To abide by ESL policies an
About the Company
The Elizabeth School of London (ESL) is a higher education provider committed to offering relevant, high-quality programs in campuses across six major cities including London, Birmingham, Leeds, Manchester, Leicester and Northampton.
Know more