Skills

Communication Training

Job Specifications

About The Role

Providing professional front-line employee relations advice and support to colleagues and Management Teams on all aspects of employee relations, colleague welfare, performance management, people policies, data protection & right to work legislation.

This position will be based in London ideally, but will consider candidates for our Rednal Head office. B45 9PZ

What You'll Be Doing

A Specialist will either have existing experience or will be trained in the following areas. Training is ongoing based on the need to adapt our policies and processes to changing regulations. Specialists will be expected to network and review latest legal updates to ensure their knowledge remains current.

Employee Relations

To provide professional, balanced and expert advice and support to line managers at all levels within the business. This will include:
ACAS guidelines
Performance Management
Disciplinary Process, incl. case analysis
Grievances, incl. resignation in haste/complaints
Whistleblowing, incl. management of our international case management system
Appeals
ACAS Early Conciliation
Tribunal case preparation and management

People Policies

To have expert knowledge of our various people policies and guides, to provide advice and support on the following:
Maternity/Adoption/Paternity/Shared Parental Leave/Parental Leave
Compassionate Leave / Dependency Leave / Force Majeure Leave
Equality & Diversity
Attendance Management:
To have expert knowledge of our attendance policy, alongside the ability to apply sound judgement on the following:
Unauthorised Absence & Some Other Substantial Reason (SOSR)
Absence Without Leave (AWOL)
Short-Term Absence incl. Intermittent absence
Long-Term Absence incl. Occupational Health case management
Reasonable Adjustments
Ill-health Terminations

Right To Work In The UK

To have an excellent knowledge of the regulations relating to checking right to work in the UK and to provide support on the following:
Completing checks on eligibility to Work in the UK, Ireland and Guernsey
Visa renewals & appeals
Employer sponsorship visas
Training line managers on RTW validation using Right-check

Data Protection

To have a good understanding of the General Data Protection Regulations to support the following areas:
Subject Access Requests (SARS)
Right to be Forgotten requests
Personal Details Correction
Privileged communications
Data Protection policies
ICO contact
Data breaches

Employment Legislation

To be able to support front line managers with employment issues relating to:
Working Time Regulations, incl. Child & Young Workers
Fixed term contracts
Probation periods
Hour’s consultations
Redundancy consultations
Flexible working

Essential

To be Successful in this role you will need:

Up-to-date knowledge of HR legislation and best practice
Great listener
Strong communication and interpersonal skills
Good administrative and IT skills
Experience in letter writing
Ability to build key working relationships and influence colleagues at all levels

Desirable

CIPD Qualified
Experience of working in HR Function or Operations with a strong ER record

SSP is proud to be an equal opportunities employer. We are committed to recruiting and retaining the most talented individuals from a range of backgrounds, skills, and perspectives.

About the Company

SSP UK & Ireland is a leading operator of restaurants, bars, cafes, food courts and retail stores in airports, train stations and motorway service areas. Across the UK and Ireland, we operate more than 30 brands across our units in approximately 200 locations. In our portfolio are some of the country’s best-known brands, including M&S Simply Food, Starbucks and Burger King, which we operate under franchise arrangements. You may also know us from our own brands, such as Millie’s Cookies, Upper Crust and Ritazza, as well as ... Know more