Skills

Communication Decision-making Sales Merchandising Analytical Skills Marketing Strategic Planning

Job Specifications

Role: Digital Retail Manager
Duration: 3 Month Contract
Hybrid working: 2-3 x days per week onsite, Tuesday is a mandatory day
Rate: Up to £400 per day

This role will play a key part in driving the online retail revolution by supporting the implementation of a new digital platform and ensuring the ongoing delivery of a world-class user experience for a multi-billion-pound retail business featuring some of the world’s most prestigious and successful brands.

Key Responsibilities

Own and lead strategic retailer partnerships, ensuring full accountability for online performance and compliance with commercial agreements.
Provide actionable insights to the Digital team to optimize site merchandising, UI, and UX, driving conversion and enhancing the customer journey.
Collaborate with offline account management teams to align and strengthen online retail partner relationships for a seamless omnichannel experience.
Oversee third-party fulfilment operations, including B2C contact center performance, ensuring service delivery meets contractual and customer expectations.
Translate operational needs into system requirements, working with technical teams to implement solutions that improve efficiency and customer engagement.
Monitor and report on performance, risks, and opportunities, providing clear recommendations to senior stakeholders.
Drive continuous improvement in service delivery, resolving issues in real time and influencing future platform and process enhancements.
Source, process, and qualify data into actionable insights, supporting decision-making and strategic planning.
Ensure contractual obligations are met, inventory flows are accurate, and operational processes support digital propositions.
Collaborate on innovative ideas with marketing and operational teams to grow sales and enhance the customer experience.
Shape the customer proposition, leveraging digital tools and creative concepts to differentiate the retail offering.

Experience & Qualification

Minimum 2 years in an eCommerce role or junior account management experience required
Fashion or luxury retail or eCommerce experience preferred
Experience in partner (e.g., retailer, agency, supplier) relationship management
Strong commercial awareness and the ability to work to targets
Understanding of the basic principles and importance of UI and UX
Solid analytical skills for performance metrics and using Insight to make recommendations
Passion for traffic generation, conversion, and customer retention
Excellent communication skills
Excellent written and spoken English

If this role is of interest please apply

About the Company

Lorien is a technology, transformation and telecom talent solutions specialist. We combine tech expertise with the scope, depth and breadth of large-scale talent solutions. Driven by both clients and candidates, covering Europe and the US, we work with all sectors, sizes and tech needs – from start-up to established, tech companies and those who use tech to propel them further - we work with them all. Our unique position in the market means we have the insight to create tailored solutions – keeping our clients ahead of t... Know more