Job Specifications
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About The Role
The Global Marketing Operations Manager will sit at the heart of Global Marketing and the Creative Agency, orchestrating the end-to-end delivery of global brand campaigns. This role ensures that the right stakeholders are always in the room at the right time, that Founder time is used effectively, and that creative, marketing and commercial priorities are translated into clear plans, timelines and accountable actions.
You will be the bridge between the Founder, Chief of Staff, Marketing Directors, Creative Directors, CPAs and campaign project teams. Driving execution across all stages of the campaign lifecycle, from brief through to launch and post-campaign review.
As a Global Marketing Operations Manager you will
Campaign & Workflow Management
Own end-to-end 360° global campaign delivery timelines for the brand, ensuring milestones are clearly defined, communicated and met
Work with CPA Leads and project owners to set, track and manage key milestones across briefing, concepting, creative development, production, deployment and wrap-up
Proactively identify risks, blockers and dependency issues across teams, proposing solutions and escalating where required to keep campaigns on track
Founder & Senior Stakeholder Management
Partner with Marketing Directors, Creative Directors and the Chief of Staff to prepare for weekly planning, approval and review meetings with the Founder
Plan and manage weekly Founder creative review agendas, balancing requests from multiple teams against available time and strategic priorities (CPAs)
Ensure all materials for Founder meetings are prepared, quality-checked and circulated in advance so sessions are efficient and decision-focused
Attend Founder creative meetings, capturing minutes, decisions and feedback, and ensure clear, timely communication of actions and follow-ups to all stakeholders
Work closely with the Founder's Chief of Staff to ensure feedback is translated into concrete next steps and integrated into campaign workflows
Governance, Process & Ways of Working
Define and champion clear processes for the end-to-end global campaign development and delivery journey (from brief to launch and post-campaign review)
Establish and maintain clear ownership and decision-making structures across Global Marketing and the Creative Agency, ensuring accountability at every stage
Ensure weekly creative review sessions for all teams are scheduled (via Director EAs), agendas are owned, and stakeholders have reviewed all assets ahead of Founder or leadership meetings
Support continuous improvement of tools, templates and ways of working that improve visibility, speed and quality of delivery across teams
Stakeholder Collaboration & Communication
Act as a central point of contact between Global Marketing, the Creative Agency and other key teams (e.g. Digital, Retail, Comms), ensuring alignment on priorities and timelines
Provide clear, concise status updates on key projects to senior stakeholders, calling out risks, dependencies and required decisions
Build strong relationships with senior leaders and cross-functional teams, becoming a trusted, "steady pair of hands" for complex, high-stakes initiatives
Who You Will Work With
Reports to Chief Marketing Officer
Regularly working with our Founder, Chief of Staff, Marketing Directors, Creative Directors, CPAs and campaign project teams
About You
Thrives working within a fast-paced environment and be able to continually adapt
Be highly organised and pro-active with strong attention to detail to oversee the smooth running of all daily operations by the direct reporting teams
Can prioritise tasks, use initiative and self-time management
Able to understand the strategy of the brand and priorities of the
About the Company
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked abou...
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