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Senior Process Optimisation Improvement Specialist

Senior Process Optimisation Improvement Specialist

Hybrid

London, United kingdom

Senior

Freelance

24-11-2025

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Skills

Data Analysis Change Management Training Process Improvement

Job Specifications

Senior Process Optimisation Improvement Specialist - London Markets

We are recruiting for a Senior Process Optimisation Improvement Specialist with London Markets and Lean Six Sigma experience to join one of our Insurance clients on a 6-month contract.

January start

Inside IR35

Hybrid- 2 days a week onsite in London

Key Responsibilities:

Work with the UK & MENA Process Optimization Lead to ensure the business impact and dependencies are identified, reported on and managed at all times.
Working with the Head of Operations Excellence and multi-location key business stakeholders, to build an optimization environment which supports an ongoing programme of enhancement and efficiency.
Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.
Work with the UK & MENA Process Optimization Lead to secure appropriate business sponsorship for the initiatives and track through associated benefits.
Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.

Skills

A proven track record of defining and delivering complex optimization initiatives
Extensive London Market/ General Insurance business analysis experience and knowledge of CI/ Lean methodologies
Extensive experience of understanding the relationships, dependencies and impacts of change on multiple systems, teams and processes
Experience working in large organisation – multi-national preferable but not essential
Experience of formal change structure and disciplines
Appreciation of various Change Management methodologies
Strong data analysis skills
Lean six sigma

About the Company

Lorien is a technology, transformation and telecom talent solutions specialist. We combine tech expertise with the scope, depth and breadth of large-scale talent solutions. Driven by both clients and candidates, covering Europe and the US, we work with all sectors, sizes and tech needs – from start-up to established, tech companies and those who use tech to propel them further - we work with them all. Our unique position in the market means we have the insight to create tailored solutions – keeping our clients ahead of t... Know more