Job Specifications
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.
Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Shared Services Product Owner will drive the development and enhancement of our shared services applications, focusing on delivering seamless data integration and exceptional user experiences across multiple systems. This role will own the product backlog and work closely with engineering, business stakeholders, and cross-functional teams to build solutions that facilitate efficient data flow and enhance operational processes.
In this role, you will translate shared services strategy into actionable product requirements, prioritize features that improve data management and system interoperability, and ensure seamless integration with existing applications and workflows. You will be responsible for maximizing the value delivered through our shared services technology stack, with particular emphasis on ensuring that critical data, such as credit hold statuses, is effectively communicated across systems.
Responsibilities
Own and manage the shared services product backlog, defining and prioritizing epics, user stories, and acceptance criteria aligned with shared services objectives and business goals
Partner closely with stakeholders across departments to understand data flow challenges and translate them into product solutions that enhance operational efficiency
Drive the implementation and optimization of shared services applications, ensuring maximum adoption and value realization across the organization
Collaborate with engineering teams to define technical requirements for data integration, system notifications, and automated workflows that support shared services functionality
Design and implement metrics and dashboards that provide actionable insights into system performance, data accuracy, and user engagement
Conduct user research and gather feedback from stakeholders to continuously improve platform usability and effectiveness
Work cross-functionally with IT, Operations, and other teams to ensure seamless data flow and consistent user experience across all applications
Define and track key performance indicators (KPIs) such as data accuracy, integration success rates, and user satisfaction metrics
Stay current with shared services best practices, emerging technologies, and competitive landscape to identify opportunities for platform enhancement
Support change management initiatives to drive adoption of new shared services processes and tools across the organization
Work closely with other product owners who may be using the shared services for their functional group, strong cross functional collaboration / leadership required
Qualifications
Bachelor's degree in Business, Computer Science, Engineering, or a related field.
3-5 years of product management or product owner experience, preferably in shared services or enterprise application environments
Hands-on experience with data integration platforms and tools, including familiarity with APIs and technical integration requirements
Strong understanding of shared services methodologies, including data flow management, system interoperability, and process optimization
Experience writing detailed user stories, acceptance criteria, and working within Agile/Scrum development methodologies
Data analysis skills with experience in creating dashboards and reports using tools like Tableau, Looker, or similar platforms
Strong stakeholder management skills with the ability to influence and align cross-functional teams
Experience with customer journey mapping and process optimization
Understanding of B2B customer lifecycle management and data-driven decision-making
Other Qualifications
Familiarity with Salesforce, Oracle, and integration patterns
Experience with data visualization and business intelligence tools
Knowledge of automation and workflow design in shared services contexts
Experience in fast-growing SaaS companies with complex customer segments
The targeted pay range for this position in the following location is / locations are:
United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual
Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including
About the Company
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
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