Skills

Communication Leadership Adaptability Jira CI/CD DevOps Stakeholder Management Scrum Strategic thinking Trend Analysis Facilitation Coaching Organization Agile SDLC

Job Specifications

Job Description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About The Team & Business Line

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centers, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our IT Governance (IT-GOV) team, you will join a global organization that is transforming how we deliver value to our stakeholders. We are moving beyond traditional project delivery to embrace modern value stream thinking and flow-based delivery methods. This evolution requires experienced leaders who can drive organizational change while maintaining delivery excellence.

Reporting to the IT Program Manager, you will play a pivotal role in evolving our delivery framework and cultivating a culture of continuous improvement. As an experienced agile leader, you will guide multiple teams across our technology landscape using modern value delivery practices, balancing strategic leadership with hands-on team facilitation. This role requires someone who can both shape and implement our future-state delivery vision while driving organizational agility and innovation.

The ideal candidate brings extensive experience in complex, enterprise-level environments, demonstrating a strong track record of leading high-performing agile teams, excellence in stakeholder management, and deep understanding of value stream optimization. Your background should showcase exceptional adaptability, strategic thinking, and interpersonal skills, complemented by demonstrated expertise in leading large-scale agile transformations and driving measurable delivery improvements. This role offers the opportunity to shape how Citco delivers value while working with cutting-edge technologies in a dynamic, global environment.

Responsibilities

Your Role:

As a Senior Scrum Master, you will focus on the following key areas:

Value Stream Leadership
Champion value-driven delivery practices across multiple teams
Design and implement value stream mapping and optimization strategies
Establish and monitor flow metrics (lead time, cycle time, flow efficiency)
Guide teams in WIP management and pull-based systems
Break down organizational silos and promote cross-team collaboration
Ceremony Facilitation & Team Enablement
Lead high-impact ceremonies across multiple teams (stand-ups, reviews, retrospectives)
Facilitate release planning and story mapping sessions
Guide sprint planning and backlog refinement activities
Support teams in defining their Definition of Done
Enable effective Scrum of Scrums coordination
Flow Optimization & Metrics Management
Implement and optimize flow-based delivery methods using Jira
Configure advanced Jira workflows aligned with value stream practices
Create and maintain comprehensive dashboards for:
Value stream visualization
Flow metrics (WIP, cycle time, lead time)
Impediment and dependency tracking
Team performance metrics
Portfolio-level progress
Guide teams in:
Queue management and flow optimization
Establish WIP limits and bottleneck resolution processes
Drive data-driven improvement initiatives through:
Automated metrics collection
Value-focused status reporting
Trend analysis and forecasting
Establish and maintain end-to-end visibility of work across the SDLC
Coaching & Mentorship
Mentor junior Scrum Masters and team members
Coach teams in agile principles and self-organization
Guide teams in establishing sustainable delivery practices
Promote knowledge sharing and cross-skilling
Foster a culture of continuous learning
Stakeholder Management
Work closely with Product/Platform Owners and business stakeholders
Manage senior leadership expectations and reporting
Facilitate cross-functional alignment and communication
Lead stakeholder alignment meetings
Manage cross-team dependencies and remove impediments
Drive organizational change initiatives
Technical Excellence
Support DevOps and CI/CD adoption
Promote quality-focused development practices
Enable automated testing implementation
Guide teams in technical debt management
Facilitate innovation and experimentation

Qualifications

About You:

Leadership & Transformation Experience
7+ years of IT delivery experience, with 5+ years in Scrum Master roles
Proven track record leading multiple agile teams in complex environments
Demonstrated experience implementing value stream management practices
Strong history of mentoring junior Scrum Masters and delivery teams
Experience driving organiza

About the Company

Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets. A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassur... Know more