Skills

Communication Stakeholder Management Process Improvement BPM

Job Specifications

Process Improvement Specialist (certified to Lean Six Sigma Black Belt level or above) with strong experience optimising operational processes urgently required on an initial 6-month contract.

This role is outside IR35, offering a rate of up to £650 / day, flexibly based from London.

You will be responsible for delivering the end-to-end process design for a comprehensive programme of work focused on optimising Customer Operations and Pensions Transition services. This initiative aims to enhance customer journeys, improve operational efficiency, ensure regulatory compliance, and streamline critical service delivery processes.

Key deliverables include the definition and documentation of both current and future-state processes (note: existing processes are currently documented), alignment with business and regulatory requirements, and integration of the process framework with the wider system delivery lifecycle. You will work closely with developers, actuaries, and operate in a cross-functional environment.

To be considered for this opportunity, applicants must have:

Certified Lean Six Sigma Black Belt or higher
Proven expertise in end-to-end process improvement, including process modelling, analysis, and application of Lean Six Sigma methodologies (especially DMAIC)
Excellent skills in process mapping, design, and optimisation
Hands-on experience with Business Process Management (BPM) tools
Exposure to workflow automation and finance system enhancements
Demonstrated success working across Operations and cross-functional teams
Extensive experience in the Financial Services sector
Outstanding senior stakeholder management and communication skills

This is an excellent opportunity to take a lead role in defining the future-state of core Customer Operations and Pensions Transition services - helping to streamline high-volume processes, enhance data accuracy, and optimise reporting and compliance functions at scale.

You will perform deep-dive analysis of end-to-end customer operations and pensions transition processes, delivering detailed process maps, root cause analysis, and data-driven insights. You’ll lead Kaizen events, apply statistical tools aligned with DMAIC, and produce high-quality storyboards that clearly communicate actionable recommendations and measurable outcomes.

Please note: To be considered for this role, candidates must have a strong Financial Services exposure, and a proven track record of leading complex process improvement initiatives at Black Belt level or above.

If this opportunity aligns with your experience and interests - and you require any adjustments to our communication methods - please let us know.

About the Company

Symmetry is a purpose over profit, woman-owned and led search and staffing talent partner focused on the world of Change & Transformation. Symmetry’s purpose is to deliver positive change to the recruitment industry through progressive thinking and approach. As outspoken Diversity, Equity & Inclusion advocates, at Symmetry we believe in the incredible value a diverse workforce creates. We partner with our customers, share insights and practical techniques on how to improve DEI outcomes, creating high performing, inclusi... Know more