Job Specifications
Role Summary
I'm seeking an experienced Change Lead to drive the implementation of the "Confirm" system and ensure the successful embedding of technological and procedural change throughout the organisation. This 9-month fixed-term role is ideally suited for an individual with a strong background in highways, transport, and infrastructure, complemented by digital transformation expertise. The ideal candidate will also possess analytical skills and a methodological approach akin to those required of a business analyst, including process mapping, requirements gathering, and benefits realisation.
Key Responsibilities
Lead the end-to-end implementation of the Confirm system, ensuring alignment with organisational objectives and best practices in change management and business analysis.
Design, develop, and execute a comprehensive change management plan, incorporating effective communication, stakeholder engagement, risk mitigation, and business process automation.
Work collaboratively with cross-functional teams across highways, transport, and infrastructure to embed digital transformation initiatives and automate key operational processes, drawing on business analyst techniques such as workflow analysis and requirements documentation.
Develop and deliver a structured training plan for both management and the wider workforce, ensuring all staff are equipped to adapt to new systems and processes.
Champion a culture of continuous improvement, supporting teams to embrace new business as usual (BAU) processes and adopt updated ways of working in the digital age.
Monitor progress, measure success criteria, and report on key milestones to senior stakeholders and governance boards, ensuring process automation and new BAU activities are effectively Embedded, using analytical and reporting skills common to business analysts.
Identify and address barriers to change, providing coaching and support to staff at all levels to maintain momentum and sustain improvements.
Ensure digital solutions and process automations are fully adopted and optimised to deliver operational excellence and improved service outcomes.
Essential Experience:
Significant experience delivering change management initiatives in highways, transport, or infrastructure environments.
Demonstrable track record of leading digital transformation projects, including business process automation and redesign, ideally involving Confirm or similar asset management platforms.
Experience embedding new BAU processes and supporting teams through organisational change, with an analytical approach similar to that of a business analyst.
Strong stakeholder management skills, with the ability to influence and engage at all organisational levels.
Experience developing and implementing effective communication and training strategies for a diverse workforce.
Person Specification
Desirable Experience:
Familiarity with local government or public sector transformation projects.
Professional qualifications in change management (eg, Prosci, APMG, or equivalent).
Business analyst certification or demonstrable experience in business analysis practices.
Key Skills and Attributes:
Excellent interpersonal and communication skills.
Strong analytical, reporting, and problem-solving abilities, reflecting the skill set of a business analyst.
Capable of analysing and automating business processes to drive efficiency.
Resilient, adaptable, and able to work effectively in a fast-paced, evolving environment.
Proactive, results-oriented, and committed to delivering high-quality outcomes.
About the Company
Mayfleet Recruitment Ltd was established in 2024 with a mission to connect top-tier talent with leading organizations in the public sector and energy industries. Leveraging deep industry insights and an extensive network built over the last 2 decades. Mayfleet excels in identifying and placing professionals who drive innovation and sustainability. Our dedicated team of consultants is committed to delivering tailored recruitment solutions that meet the unique needs of our clients, ensuring long-term success and growth.
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