Skills

Communication Change Management Problem-solving Technical understanding Operating Systems E-commerce

Job Specifications

Desktop Support Engineer

Join a global leader in online luxury fashion, where technology underpins every customer experience. This is a hands-on role supporting a fast-moving digital business — keeping people connected, productive, and secure across a dynamic environment.

Role Overview:

Location: SE7, London (onsite)
Package: Competitive salary + shift allowance + benefits
Industry: E-commerce / Technology

What You’ll Be Doing:

Deliver first and second-line IT support for users across PC, Mac, and mobile devices.
Troubleshoot software, hardware, and peripheral issues — ensuring minimal downtime.
Support audio-visual setups for meetings, events, and presentations.
Collaborate with internal IT and infrastructure teams to resolve core technical issues.
Maintain system security, ensuring desktop and mobile compliance with policies.
Track and resolve support tickets promptly within SLA targets.
Keep asset and change management systems accurate and up to date.
Participate in shift-based support, occasionally covering alternate hours when needed.

Main Skills Needed:

Proven experience in desktop and end-user support in a corporate environment.
Strong technical understanding of computer hardware, operating systems, and networks.
Ability to diagnose and resolve complex IT issues with a customer-first mindset.
Familiarity with audio-visual technology and collaboration tools.
Knowledge of asset and change management systems.
Excellent communication, organisation, and problem-solving skills.

What’s in It for You:

Work with cutting-edge technology in a globally recognised brand.
Fixed shift patterns with flexibility to select your preferred schedule.
Option to condense hours during peak trading periods (4 days on / 4 days off).
Collaborative, inclusive, and forward-thinking culture.
Opportunities to learn, grow, and develop your IT career within a large tech ecosystem.

We’ll keep this simple: if it sounds good, get in touch.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

About the Company

Looking for top talent? Look no further than Addition+! Our team of experienced recruiters have a deep understanding across multiple industries, hiring trends and technologies. At Addition, we specialise in sourcing and placing highly skilled professionals in a variety of sectors including IT & Digital, Finance, HR & Talent, Property Management, Operations, Senior Appointments, and Public Sector. We pride ourselves on our personalised approach towards recruitment as we take the time to understand your unique hiring needs a... Know more