Job Specifications
Temporary position for 24 months.
Required
As a UX researcher, you enhance the user experience for our members, clients, and internal users by leading UX research activities within digital and omnichannel projects. You will be part of the Research Team, whose mission is to deepen and measure the understanding and expectations of members and clients to support business decisions, marketing strategies, and the improvement of the omnichannel experience. More specifically, you will be required to:
Actively contribute to the Business Services Experience Design Center to support the sector in its digital transformation.
Understand project objectives (value propositions, design) and the business needs of the sector.
Define appropriate methodologies—both qualitative and quantitative—that effectively meet the objectives depending on the project stage.
Prepare and moderate remote tests or in-person sessions in our UX research lab.
Analyze, synthesize, and present research findings in clear and concise reports to stakeholders.
Collaborate closely with digital strategists, web analytics specialists, product owners, UX designers, UI designers, and content writers to promote user-centered digital solution design.
Monitor and share best practices and trends in UX research and user experience.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Benefits apply based on eligibility criteria.
What You Bring To The Table
Bachelor's degree in a related field
A minimum of six years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Experience in user research or as a UX designer with research experience
Knowledge of French is required
Familiarity with tools such as Qualtrics and Optimal Workshop
Action oriented, Complexity, Customer Focus, Differences, Innovation, Interpersonal Savvy, Nimble learning
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Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Marketing (FG)
Unposting Date
2025-11-11
About the Company
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world'...
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