Job Specifications
R0170260 London Corporate Office London, United Kingdom
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Benefits
Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
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Job Responsibilities
About Greystar
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
Job Description Summary
The Sales Executive is responsible for supporting leasing, occupancy and revenue objectives for our Multifamily portfolio. You’ll be a part of the central leasing team responsible for key activities during the leasing journey of our potential residents. These activities include lead generation, qualification and conversion, scheduling and conducting viewings, closing sales and completing the required administration.
Job Description
Key Role Responsibilities:
Works as part of a team, supporting and respecting other team members to deliver an exceptional resident journey.
Responds to all incoming sales channels and initiate proactive outbound contact to convert our lead database.
Answer all calls, emails and live chat enquiries in a professional, engaging and timely manner to hit the key central sales team KPIs.
Qualifies potential applicants and ensures all data capture and details of the contact are updated in the relevant systems in an accurate and timely manner.
Converts enquiries and leads into viewing appointments and leases to achieve multifamily leasing and occupancy targets.
Conducts viewings and relevant follow-ups with prospects.
Convert leads and tours into residents through needs-based selling and negotiation.
Follows up on potential applicant's required documentation, contract returns and payment processing.
Updates property portals (Rightmove, Zoopla, etc) to ensure all relevant apartments and properties are listed on the market and generate leads.
Plans and organises daily activities to maximise productivity.
Actively understands, updates and improves knowledge of community, amenities, units and local area features.
Supports all communities including cross-selling based on potential resident requirements.
Undertakes activities to promote the property and monitors competitor activity.
Assisting with the delivery of successful open days including the preparation and execution of event launch plans and requirements.
About You
Good level of general education evidencing literacy and numeracy.
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases/ booking systems, e.g. Entrata/Yardi/Salesforce.
Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
Evidence of organisation skills with the ability to multi-task and prioritise whilst maintaining a high level of accuracy and attention to detail.
Culturally aware and able to adapt relationship-building, communications and negotiation skills to suit the audience.
A team player who is evidently approachable and welcoming.
Proactive with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
Proficient at using online and web tools/resources for gathering and presenting research and information.
Fluent English verbal and written communication skills.
Additional language skills are desirable.
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About the Company
Greystar's vertically integrated platform leverages extensive local market knowledge to deliver projects that reflect our remarkable commitment to quality. Ranked by the National Multifamily Housing Council as the largest developer, our projects span every form of rental housing from student to senior and from urban mixed-use projects to warehouses. Supported by Greystar's business model and our unique ability to own, operate, and develop properties around the world, our team has an unmatched view of the industry.
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