Skills

Communication Leadership Stakeholder Management Sales

Job Specifications

Customer Success Manager - Shoreditch 2 days onsite - PS50,000- PS60,000 as a base + bonus - reporting to the CEO

We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.

Key Responsibilities

Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction
Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals
Develop and maintain customer success dashboards and performance reporting for leadership visibility
Contribute to revenue growth through incremental expansion within existing accounts (not direct sales)
Partner with the CEO and SVP of Growth to shape the company's customer success strategy as it scales
Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings
Represent the business with professionalism and credibility across client meetings and strategic reviews

About You

5+ years' experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment
Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments
Strong technical acumen to act as a bridge between clients and technical teams
Excellent communication, organisation, and stakeholder management skills
Commercially minded, data-driven, and comfortable analysing success metrics
Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up
Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous

About the Company

Welcome to develop. We are a leading contributor to the software engineering community and a disruptive recruitment business comprised of eight specialised brands: develop .NET, develop Java, develop Python, develop PHP, develop JavaScript, develop DevOps, develop Change, and develop Technology. At develop, we scale the software engineering teams that shape our world. Our commitment to quality is reflected in our three key USPs: 1. Specialised Knowledge: All our Consultants learn to code in the language they recruit fo... Know more