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Service Desk Analyst

Service Desk Analyst

On site

Irving, United states

$ 25 /hour

Freelance

16-10-2025

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Skills

Research Training Windows Active Directory

Job Specifications

The ServiceDesk Analyst is responsible for maintaining the desktop operating environment. They serve as a member of the Systems Support team and are the first step in the support escalation ladder. This individual assists the Infrastructure team in resolving technical issues for end-users. The ServiceDesk Analyst is under the supervision of the ServiceDesk Lead.

Provide tier one support to all users within Focus Partners, both local and remote
Manage tickets in the Systems Support Ticketing Queue and provide timely follow-up
Assist with administration of Microsoft Windows Active Directory
Create, disable, and maintain up to date Active Directory info for all users
Manage hardware deployment and tracking in the inventory management system
Provide recurring refresher training on IT policies, procedures and best practices
Responsible for the setup of all new user accounts (AD, Phone, etc.)
Responsible for the decommissioning of users
Research and support new hardware and software, as needed
Create and maintain technology documentation for the tools and applications supported by the Infrastructure team
Stay up-to-date on new technologies and consider best of breed technologies to support the business initiatives of the firm
Looks to improve current processes with ongoing evaluations of existing technology stack

About the Company

Feuji is a global deep tech solutions company committed to empowering businesses with advanced technology that drives innovation and growth. Over the past decade, we have established a strong foundation in automation, helping organizations streamline operations and boost efficiency. Building on this expertise, we have seamlessly expanded into AI solutions, supported by deep capabilities in data engineering and cybersecurity. We deliver impactful outcomes tailored to today's fast-evolving digital landscape. As a trusted glob... Know more