- Company Name
- South Hampshire College Group
- Job Title
- ALS and Exams Access Administrator (FC) (From REQ000135)
- Job Description
-
**Job Title**
ALS and Exams Access Administrator (FC)
**Role Summary**
Supports the Learning Support team by managing administrative tasks related to Additional Learning Support (ALS) admissions, Exam Access Arrangements (EAA), and learner records. Provides confidential, GDPR‑compliant data handling, schedules meetings, prepares documentation, liaises with external stakeholders, and ensures accurate timetabling and exam arrangements for learners with support needs.
**Expectations**
* Work up to 37 hours per week during term time.
* Deliver high‑quality customer service to students, parents, staff, and external partners.
* Maintain accurate, up‑to‑date electronic and paper records.
* Operate independently within a complex, fast‑paced educational environment.
* Recognise issues early and propose practical solutions.
* Follow confidentiality and data‑protection policies at all times.
**Key Responsibilities**
* Receive and answer phone calls, respond to enquiries, take messages, and raise purchase orders.
* Intercept, collate, and record in‑year ALS admissions forms into college systems.
* Produce template documents for supporting EHCP student evidence.
* Prepare, document, and minute sensitive meetings such as annual reviews.
* Liaise with schools, parents, carers, agencies, and internal departments (Apprenticeships, Safeguarding, Health & Safety).
* Serve as first point of contact for ALS/EHCP‑related enquiries; follow up accordingly.
* Support wider college departments with related administrative tasks.
* Assist in timetabling and tracking personalised timetables for learners with support needs.
* Administer exam arrangements: contact schools for Form 8 documentation, prepare Form 8 documents, set up external assessor appointments, room bookings, and required documentation.
* Process online EAA applications in partnership with the Exams team.
* Maintain confidentiality and GDPR compliance across all processes.
* Represent the ALS Department at open events and career evenings during peak periods.
* Perform ad‑hoc duties and occasional coverage across Student Support teams.
**Required Skills**
* Experience in a school, college or further‑education setting.
* Knowledge of Exam Access Arrangements processes in a FE context.
* Strong organisational and multitasking abilities.
* Excellent written and verbal communication, able to explain complex processes to diverse stakeholders.
* Proficiency with IT systems, office software, and electronic record keeping.
* Ability to work independently, prioritise tasks, and meet tight deadlines.
* Proactive, self‑motivated, and professional demeanor.
* Attention to detail and problem‑solving skills.
**Required Education & Certifications**
* Minimum GCSE Grade 4 / C in English and Maths or equivalent.
* Relevant experience in an administrative role.
* Level 3 education (A‑Level or equivalent) desirable.