- Company Name
- Simplii Financial
- Job Title
- UX Researcher - Simplii Financial
- Job Description
-
**Job Title**
UX Researcher
**Role Summary**
Conduct qualitative and quantitative user research to inform Simplii Financial’s product strategy and improve the usability, accessibility, and overall quality of digital banking experiences.
**Expactations**
- Execute and assist with generative, evaluative, and causal studies using in‑person interviews, surveys, usability tests, card sorting, and analytics.
- Analyze data, code qualitative insights, and apply statistical methods to survey results.
- Present findings and actionable recommendations to cross‑functional teams, translating insights into empathy‑driven design decisions.
- Maintain a centralized repository of research artifacts, contributing to a growing knowledge base that supports product strategy.
**Key Responsibilities**
- Design, plan, and conduct user research studies (interviews, usability tests, surveys, card sorting).
- Collaborate with product managers, designers, engineers, and data analysts to align research objectives with business goals.
- Analyze interview transcripts, code themes, and synthesize findings; apply statistical analysis to survey data.
- Visualize and communicate results through decks, presentations, and written summaries tailored to stakeholders.
- Manage research repositories, documentation, and knowledge assets for ongoing accessibility.
**Required Skills**
- 3–5 years of experience in UX research, with proven expertise in both qualitative and quantitative methods.
- Strong analytical skills: coding interviews, statistical analysis, and data visualization.
- Proficiency in Excel, survey platforms (SurveyMonkey, Qualtrics, etc.), and UX tools (Figma, Maze, User Interviews).
- Excellent communication and storytelling to convey insights to non‑research stakeholders.
- Detail‑oriented, organized, and capable of synthesizing complex data into clear, prioritized recommendations.
- Collaborative mindset, problem‑solving ability, and commitment to continuous process improvement.
**Required Education & Certifications**
- Bachelor’s degree in Human‑Computer Interaction, Psychology, Sociology, Cognitive Science, UX Design, Interaction Design, Anthropology, or a related field.
- Valid user research certifications (e.g., UX Research Institute, Nielsen Norman Group) are a plus.
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