Wakeo

www.wakeo.co

2 Jobs

69 Employees

About the Company

Wakeo provides a SaaS platform to bring real-time visibility on B2B multimodal transport flows (sea, air, rail, and road). The solution helps shippers, freight forwarders and carriers improve customer experience, anticipate delays and objectify performance.

Wakeo turns the supply chain from reactive to predictive.

The solution consolidates all transport providers into one digital platform. Using machine learning and advanced in-house algorithms, predictive ETAs are calculated to anticipate and manage by exceptions deviations or delays.

Wakeo notably works for customers like Air Liquide, Gefco, Faurecia or Chryso.

Join us at http://wakeo.co for a new transport experience.

Listed Jobs

Company Name: Wakeo
Job Title: Customer Success Manager - Large Accounts
Job Description: Job Title: Customer Success Manager – Large Accounts Role Summary: Senior Customer Success Manager responsible for onboarding, adoption, retention, and upsell of enterprise SaaS customers in intercontinental transportation visibility. Drives ROI, ensures zero churn, and acts as a trusted advisor and advocate for key accounts. Expatcations: • 6–7 years B2B SaaS customer-facing experience, preferably with enterprise accounts. • Fluent in French and English (additional languages a plus). • Proven track record in customer success or account management. • Strong analytical, organized, and solution-oriented mindset. Key Responsibilities: • Master product features and stay current on supply-chain and transport industry trends. • Oversee post-implementation onboarding of key users. • Define and execute joint success plans and ROI milestones. • Manage multiple large accounts for renewals, adoption, and customer health. • Identify and close upsell and cross‑sell opportunities. • Facilitate Quarterly Business Reviews and represent customer interests to product teams. • Cultivate relationships with decision makers and internal champions. • Partner with marketing to produce success stories. • Collaborate with support to maintain high service levels. Required Skills: • Bilingual: French / English; additional languages desirable. • Deep knowledge of SaaS enterprise solutions. • Experience in customer success or account management of large accounts. • Excellent communication, negotiation, and stakeholder management. • Proactive, strategic thinker who can execute on detail. • Comfortable traveling internationally. • Familiarity with supply‑chain or transportation sectors is a plus. Required Education & Certifications: • Bachelor’s degree or equivalent professional experience.

Company Name: Wakeo
Job Title: Customer Success Manager (H/F)
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Responsible for guiding enterprise SaaS clients post‑sale to ensure product adoption, achieve high ROI, maintain zero churn, and drive upsell/cross‑sell opportunities. Acts as the trusted advisor, managing multiple accounts, delivering onboarding, and collaborating with product, sales, and support teams to maximize customer satisfaction and business growth. **Expectations:** - Achieve high product utilization and exceptional ROI for assigned customers. - Maintain a churn rate of 0 %. - Identify and close upsell and cross‑sell opportunities within the portfolio. - Conduct regular Quarterly Business Reviews and develop joint success plans. - Travel to client sites, including international locations, as required. **Key Responsibilities:** - Become and remain an expert on the SaaS solution, supply‑chain and transport market trends, and competitive landscape. - Lead onboarding of key users after delivery implementation. - Define, monitor, and deliver joint success plans and ROI targets with customers. - Proactively manage a portfolio of enterprise accounts to ensure renewals, adoption, and satisfaction. - Spot and execute upsell/cross‑sell opportunities. - Facilitate Quarterly Business Reviews and act as the customer’s voice to product teams. - Build strong relationships with decision‑makers and champions. - Co‑create customer success stories for marketing use. - Provide insights to the sales team to highlight differentiators in deal negotiations. - Work with support to monitor service levels and issue resolution. **Required Skills:** - Fluent in French and English (additional language a plus). - 6–7 years experience in B2B enterprise SaaS, preferably in Customer Success or account management. - Proven track record managing enterprise accounts and driving renewal, adoption, and expansion. - Strong organizational, analytical, and problem‑solving abilities; capable of handling urgency and meeting deadlines. - Strategic mindset combined with a hands‑on execution style. - Excellent communication and relationship‑building skills with senior stakeholders. - Ability to travel regularly, including abroad. - Knowledge of supply‑chain or transport sectors is advantageous. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field (Master’s degree optional). - Relevant SaaS/Customer Success certifications (e.g., Gainsight, SuccessHACKER) preferred but not mandatory.