Sectra

About the Company

Driven by knowledge and passion, our vision is to contribute to a healthier and safer society.

With solutions and services for medical imaging IT and cybersecurity, Sectra helps hospitals worldwide to enhance the efficiency of care, and critical social functions, authorities and defense forces in Europe to protect society's most sensitive information. The company was founded in 1978, has its head office in Linkoping, Sweden, with direct sales in 19 countries, and operates through partners worldwide. The Sectra share (SECT B) is quoted on the Nasdaq Stockholm exchange.

Career at Sectra: https://career.sectra.com/
Investor Relations: https://investor.sectra.com/

Imaging IT Solutions
Medical images play a key role in diagnostics and the determination of an appropriate treatment. We develop future-proof and effective IT solutions and services for storing, viewing and working with medical images. Cancer diseases, osteoarthritis and orthopaedic surgery represent some of the costliest and resource-intensive areas in the healthcare sector--areas where our offering supports diagnosis, planning, and patient monitoring, as well as helps various departments and disciplines cooperate for better and more efficient care. We also help raise the quality of medical education by providing solutions for sharing and interacting with medical images. For more information: https://medical.sectra.com/

Secure Communications
The secure transfer of information plays a key role in maintaining the stability in many of society's functions. We develop products and services that increase cybersecurity by protecting some of society's most sensitive information and communications. The offering includes secure voice and data communications, with solutions certified at national levels and by the EU and NATO, as well as security analysis and monitoring of critical IT systems, such as electricity and water supply. For more information: https://communications.sectra.com/

Listed Jobs

Company Name

Sectra

Job Title

Gestionnaire des incidents et des problèmes / Incident & Problem Manager

Job Description

Job title: Incident & Problem Manager Role Summary: Lead the end‑to‑end incident and problem management processes for a global medical imaging solutions provider. Own day‑to‑day support operations, drive continuous improvement, and ensure service levels meet or exceed client expectations. Expectations: • Deliver high‑quality, timely incident/problem resolution for critical imaging services. • Maintain and continually enhance support processes aligned with business objectives. • Foster a collaborative, accountable team culture that upholds service excellence. Key Responsibilities: • Manage and coach the support team, ensuring adequate resources, motivation, and skill development. • Oversee daily support operations: ticket triage, escalation, resolution tracking, and on‑call coverage. • Enforce SLA compliance, conduct client follow‑up meetings, and report performance metrics. • Lead incident and problem lifecycle management, including root‑cause analysis and corrective action implementation. • Chair the Change Advisory Board (CAB), reviewing, approving, and scheduling system changes. • Audit support events, ensuring quality, compliance, and alignment with best practices. • Collaborate with regional support teams to harmonize practices and resolve cross‑region issues. • Drive transformation initiatives for new support tools and process enhancements. • Own the ITIL certification process, maintaining process documentation and compliance. Required Skills: • Proven experience in incident and problem management within IT/healthcare environments. • Strong knowledge of ITIL best practices and process governance. • Excellent leadership, coaching, and team‑building abilities. • Ability to analyze complex incidents, conduct root‑cause investigations, and implement effective solutions. • Effective communication skills for cross‑functional collaboration and client interaction. • Proficiency in service desk platforms, metrics tracking, and SLA reporting. Required Education & Certifications: • Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or related field. • ITIL® Foundation (or equivalent) certification required; higher ITIL levels preferred.

Montreal, Canada

Hybrid

16-02-2026

Company Name

Sectra

Job Title

Summer Internship Program - Data Analytics

Job Description

Job title: Summer Internship – Data Analytics Role Summary: Support sales and presales teams by extracting, cleaning, and analyzing customer data from Microsoft Dynamics, creating dashboards, reports, and forecasting insights that drive customer engagement in a healthcare technology context. Expectations: - Participate in a 3‑month internship (June‑August). - Work up to 28 hours per week, 4 days per week. - Collaborate with Sales Engineers, Account Managers, and Marketing professionals. Key Responsibilities: - Import and reorganize sales data within Microsoft Dynamics for accuracy and accessibility. - Design and maintain interactive dashboards and detailed reports for sales leadership. - Conduct trend analysis on sales pipeline, generating forecast insights. - Utilize AI productivity tools to streamline data workflows and reporting processes. - Identify and recommend enhancements to CRM data quality and process efficiency. Required Skills: - Proficient in Microsoft Excel (formulas, pivot tables, VBA optional). - Strong analytical and detail‑oriented approach. - Ability to translate raw data into actionable business insights. - Excellent written and verbal communication skills. - Knowledge of CRM systems or experience with Microsoft Dynamics is a plus. Required Education & Certifications: - Currently pursuing a bachelor’s or master’s degree in Data Analytics, Business Analytics, Information Systems, Finance, Marketing, or a closely related field. - No specific certifications required.

Shelton, United states

On site

17-02-2026