Job Specifications
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Onboarding Manager in United States.
The Enterprise Onboarding Manager will lead complex, high-value implementations of enterprise software for strategic clients, ensuring a seamless and high-quality onboarding experience. This role combines project management, customer success, and mentorship to scale best-in-class onboarding programs. You will serve as a trusted advisor to senior client stakeholders, proactively manage risks, and collaborate cross-functionally to optimize processes and outcomes. The position requires balancing multiple concurrent projects, coaching other onboarding team members, and contributing to continuous improvements in tools, templates, and customer experience. Success in this role directly impacts client satisfaction, retention, and long-term
Accountabilities
Lead end-to-end onboarding for high-value and complex client accounts, managing multiple projects simultaneously
Serve as a trusted advisor to senior client stakeholders, aligning onboarding with business goals
Define project scope, timelines, and success criteria, collaborating with Sales, Customer Success, and other internal teams for smooth handoffs
Identify risks early, manage escalations, and drive resolution of onboarding challenges
Deliver tailored onboarding and advanced platform training based on client workflows and maturity
Mentor and guide onboarding team members, sharing best practices and supporting professional development
Analyze onboarding progress, trends, and outcomes, providing actionable insights and recommendations
Drive process improvement initiatives to enhance efficiency, scalability, and overall customer experience
Requirements
5+ years of experience in Customer Onboarding or Implementation within a B2B SaaS environment
Proven ability to manage complex implementations and influence outcomes without direct authority
Strong track record as a trusted advisor to clients, including senior-level stakeholders
Excellent verbal, written, and presentation skills
Experience coaching, mentoring, or leading peers effectively
Solid understanding of data configuration, templates, and upload specifications
Familiarity with Salesforce, GuideCX, JIRA, or similar project management/onboarding tools preferred
Exceptional organizational, prioritization, and time-management skills
Comfortable working in a fast-paced, evolving environment and driving change
Benefits
Competitive salary and performance-based incentives
Comprehensive health, dental, vision, and disability coverage
Flexible work arrangements and remote-friendly environment
Generous paid time off and vacation policies
Professional development and mentorship opportunities
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the Company
Your future of work, like you've always dreamt it, is now possible with Jobgether !
The Covid crisis has accelerated its revolution but work, as we knew it, doesn't exist anymore.
Tomorrow, jobs will be hybrid, remote and asynchronous. Flexibility will be the norm.
Jobgether helps you find your next remote job, wherever you are.
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