Job Specifications
We are seeking a Gaming Systems Applications Owner to lead the operational ownership, stability, and continuous improvement of enterprise gaming systems supporting a global, guest-facing operation.
This role serves as the primary point of accountability for both shipboard and shoreside gaming applications, ensuring systems meet business needs, operate reliably in a 24/7 environment, and align with enterprise technology, security, and regulatory standards.
You’ll collaborate closely with operational leaders, IT partners, compliance teams, and third-party vendors to drive performance, resolve issues, and manage the full application lifecycle within a highly dynamic and complex environment.
Key Responsibilities
Application Ownership & Operational Excellence
Serve as the hands-on operational owner and technical subject matter expert for assigned gaming systems and applications
Oversee daily application operations, including performance monitoring, incident management, and issue resolution
Ensure system stability, availability, and alignment with enterprise technology standards
Participate in release planning, testing, and deployment coordination to minimize operational disruption
Lead incident post-mortems and root cause analysis to prevent recurring issues
Stakeholder & Vendor Collaboration
Act as the primary liaison between business stakeholders, IT, compliance, and external vendors
Translate operational business needs into clear technical requirements
Support application enhancements, configuration changes, and solution validation
Assist with vendor management, issue escalation, service reviews, and performance tracking
Compliance, Documentation & Governance
Maintain comprehensive application documentation, procedures, and knowledge artifacts
Support regulatory adherence, audit requirements, and internal controls
Complete required third-party risk assessments and data privacy documentation
Ensure adherence to corporate policies and control procedures
Operational & Guest Experience Support
Provide functional guidance and troubleshooting support to shipboard teams
Identify opportunities for automation, optimization, and process improvement
Support 24/7 operational environments with professionalism and composure during high-impact incidents
Required Skills & Competencies
Strong understanding of application lifecycle management and production support processes
Familiarity with ITIL concepts (incident, problem, and change management)
Working knowledge of enterprise technology environments, systems integrations, and data flows
Awareness of security, compliance, and regulated technology environments
Strong analytical and troubleshooting capabilities
Ability to translate business requirements into technical solutions
Excellent communication skills with both technical and non-technical stakeholders
Proven ability to work independently while collaborating across cross-functional teams
Comfortable engaging with vendors and external partners
Proficiency with business tools and platforms including ServiceNow, Zendesk, Wrike, Microsoft 365
Strong data analysis skills using SQL and Excel
Qualifications
Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience)
3–8 years of experience in application support, ownership, IT operations, or business systems environments
Experience defining strategy, owning roadmaps, and driving execution
Experience supporting enterprise applications in production environments
Experience collaborating with cross-functional business and technical stakeholders
Experience in 24/7 operational industries (hospitality, travel, retail, gaming) preferred
Exposure to casino or gaming systems and regulated environments is a plus
About the Company
Founded in 2001, Synergy Business Consulting, Inc, a Certified Minority Business Enterprise (MBE), providing technology staffing & management consulting solutions to Fortune 1000 clients. We partner with business, technology and digital leadership to provide customized contingent workforce solutions. At Synergy, we "Integrate People & Technology" offering our clients a professional, client focused and consultative approach to acquiring subject matter expertise. Our consultants provide immediate impact across an enterprise...
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