Skills

Communication Salesforce HubSpot Problem-solving Sales Customer Service CRM Process Improvement Marketing

Job Specifications

ONIT Energy (also known as Ontario Wholesale Energy), is a leading provider of Natural Gas & Electricity Supply and retail services tailored to small to large commercial consumers across Canada. With over 65 years of combined industry experience, we offer a diverse portfolio of products ensuring price stability, including leveraged index and structured, physical solutions. Our commitment to delivering exceptional customer service, coupled with our technical prowess, trading expertise and product ingenuity, sets us apart in the industry. We pride ourselves on our operational efficiency, allowing us to maintain competitiveness in pricing while delivering superior services. Join us at Ontario Wholesale Energy and be part of shaping the future of energy supply and retail.

Key Responsibilities:

1. Administrative Support:

• Assist the sales team with preparing quotes, proposals, and contracts.

• Manage customer accounts, update CRM systems, and track sales data.

• Handle order processing and ensure accurate and timely documentation.

2. Customer Relationship Management:

• Respond to customer inquiries regarding products, services, and orders.

• Act as a point of contact for clients, ensuring excellent service and satisfaction.

• Resolve customer complaints or escalate them to the appropriate team.

3. Sales Coordination:

• Schedule meetings, calls, and presentations for the sales team.

• Coordinate with marketing, logistics, and finance to ensure seamless sales operations.

• Monitor inventory and ensure product availability for client orders.

4. Reporting and Analysis:

• Generate and analyze sales reports to track team performance and identify trends.

• Assist in forecasting sales figures and setting targets.

• Monitor customer feedback and provide actionable insights to the sales team.

5. Process Improvement:

• Identify inefficiencies in sales operations and suggest process enhancements.

• Maintain up-to-date knowledge of products, services, and market conditions.

• Support the implementation of new tools or systems to streamline workflows.

Required Skills and Qualifications:

1. Education:

• A bachelor’s degree in business administration, marketing, or a related field is preferred.

2. Technical Skills:

• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

• Familiarity with sales software and reporting tools is an advantage.

3. Soft Skills:

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Problem-solving and critical-thinking capabilities.

4. Knowledge:

• Understanding of sales principles and customer relationship management.

• Basic knowledge of inventory and order management.

About the Company

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