Skills

Attention to detail Training Coaching Motivation Recruitment

Job Specifications

Title : Senior Pensions Administrator

Location: Palestra/Hybrid

Pay Band: Band 2

Salary: Circa £42K + TfL benefits

Contract Type: Full-time, Permanent

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose

The Senior Pensions Administrator is responsible for providing specialist Pensions assistance on all pensions lifecycle events including supporting the administration of complex pensions transactions. This role is the Subject Matter Expert (SME) on resolving Pensions related queries ensuring adherence and compliance with legislation.

Key Accountabilities

Provide specialist administrative services to employees and management on all Pensions/Pensions payroll queries ensuring delivery of the core services of the Pension Fund Office
Take ownership and resolve all pensions lifecycle queries through investigation and analysis, ensuring customer expectations are met whilst managing own workload from start to finish
Apply expert knowledge and use relevant technology effectively to resolve customer issues
Ensure all data is logged on the relevant pensions system in a timely, accurate and consistent manner and ensure that all documentation is maintained and stored within the data protection guidelines
Responsible for checking and authorising the calculations of benefits completed by the other team members for all benefits provided by the Pension Fund and escalate where appropriate
Actively monitor and control own transactions to achieve efficiency and best value, managing workload through work manager and any other relevant system
Accountable for tracking case management performance and service handling performance against SLAs
Continuously seek to identify ways to improve, challenging current practice and suggesting a better way, ensuring compliance and customer satisfaction
Provide guidance and support to junior members of the team through training and coaching (as required)

Skills

Skills, Knowledge and Experience:

Applying pensions policies and procedures (PRACTITIONER)
Service level agreements (PRACTITIONER)
Data entry and maintenance (PRACTITIONER)
Attention to detail (PRACTITIONER)
Case Management (PRACTITIONER)
Pensions Systems (PRACTITIONER)
Application of Pension Fund Rules and Pensions legislation (PRACTITIONER) -Strong communications skills with both internal and external stakeholders(PRACTITIONER)

Knowledge

Advanced knowledge of The principles and practice of pensions and payroll administration
Advance knowledge of Pensions Fund Administration Agreement
Advance knowledge of Trust Deed and Rules
Advanced knowledge of the legal and tax law regarding Pensions
Advanced knowledge of the legal and tax law regarding finance
Knowledge of external Developments and best practice in Pensions

Experience

Experience of working towards strict deadline
Experience of handling sensitive and confidential matters
Experience of using case management and pensions administration and payroll systems
Experience of handling complex pensions enquiries
Experience of communicating clearly and effectively with people from different backgrounds and at all levels
Experience of administering final salary pension arrangements, current pensions legislation and its impacts on final salary pensions.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please submit an up-to-date copy of your CV. In addition to your CV please provide a brief covering letter setting out why you are applying.

Please consider your motivation for the role and the skills, knowledge and experience in the advert in your application. PDF format preferred in Arial font 12 and do not include any photographs or images. If you have applied for this role within 6 months, your application will not be accepted.

The closing date for applications is  15th February 2026 @ 23:59

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your ap

About the Company

Every day, we help millions of people to make journeys across London: By Tube, bus, tram, car, bike – and more. People don’t associate us with journeys by river, on foot or via the air, but we help with that, too. Getting people to where they need to go has been our business for over 100 years, and it shows. We’re leaders in our field, and no other city’s transport system is quite as recognisable: Red buses, black taxis, Tube trains and roundels have become icons in their own right. Our main job is to keep the city moving,... Know more