Job Specifications
About the job
Are you ready to make an impact at a fast-growing company that’s transforming the future of work? Mosaic is on a mission to revolutionize how companies manage their people through the power of AI. Ranked as the 226th fastest-growing company in the country, and #25 in software on the Inc 5000 list, we’re redefining people management for organizations everywhere.
At Mosaic, we’re radically changing how companies connect with, manage, and understand their workforce. By leveraging cutting-edge AI technology, we empower organizations to unify their processes, gain deep workforce insights, and improve the efficiency of their people like never before.
We’re seeking a Customer Onboarding Specialist to join our Customer Success team and play a key role in delivering a best-in-class onboarding experience for new customers. In this role, you’ll help customers get up and running quickly, support customer education initiatives, and collaborate closely with Sales, Product, and Marketing to ensure a seamless and consistent customer experience.
This is an ideal opportunity for someone with early SaaS experience who enjoys working directly with customers, presenting solutions, and growing within a high-performing Customer Success organization.
Requirements:
1–3 years of experience in a customer-facing role within a B2B SaaS environment (Customer Success, Onboarding, Support, Solutions, or similar)
Strong presentation and facilitation skills, with confidence leading customer calls, trainings, and live sessions.
Excellent written and verbal communication skills
Experience working in a fast-paced startup or high-growth company
Ability to manage multiple onboarding timelines and priorities simultaneously
Hands-on, roll-up-your-sleeves mentality with a strong sense of ownership
High emotional intelligence with the ability to build trust with customers and internal stakeholders
Organized, detail-oriented, and proactive
Responsibilities:
Support and lead customer onboarding from kickoff through handoff to Customer Success
Run standard onboarding sessions and product walkthroughs independently
Track onboarding progress and ensure customers complete key setup milestones
Partner closely with Customer Success Managers to ensure a smooth transition post-onboarding
Support sales demos and late-stage sales conversations as needed
Assist with planning and hosting live webinars, onboarding sessions, and product education events
Create and maintain customer-facing documentation, onboarding guides, and help center articles
Collaborate with Product, Sales, and Marketing to share customer feedback and improve onboarding and education materials
Salary Range: CAD $60,000–$75,000 per year, commensurate with experience and qualifications. This is a remote role open to candidates based in Canada.
Benefits:
Rare meaningful stock options in a high-growth startup
World-class medical, dental, and vision policies
A fun culture including team events, happy hours, and day trips
Work with hardworking, kind people who are committed to making a difference
...And much more
About the Company
Headquartered in New York City and launched in 2019, Mosaic is the first resource management software that enables real-time collaboration for planning work. Harnessing the power of AI and automation, Mosaic enables data-driven resource planning, management, reporting, and forecasting for project-based businesses. Through powerful integrations, Mosaic automatically gathers,
organizes, and analyzes data to optimize who is working on what, when, and deliver complete business visibility in one intuitive interface. Mosaic rescu...
Know more