Job Specifications
Description
The Application Support Specialist is responsible for operational support and service management within the Shared Utility Service (SUS) environment, which hosts approximately 200 government applications. The role ensures optimal performance, availability, and security of the IT infrastructure. Key responsibilities include system monitoring, incident management, queue management, change coordination, and continuous improvement of the SUS environment using advanced middleware technologies.
Experience Level
Entry Level
Skillset
Experience with middleware
Application Suite Such As But Not Limited To
IBM WebSphere Application Server
NDM and Liberty
IBM DataPower
Deployment Automation - Urban
Code Deploy and Urban Code Velocity
Middleware Monitoring tools e.g.
ITCAM, Dynatrace
Cloud technology including
OpenShift, Kubernetes and Ansible
Experience with ITIL Incident
Management process
Experience with ITIL Change
Management process
Experience with Remedy/eSMT or
other service management tools
Experience with reporting tools
and data visualization e.g. PowerBI
Demonstrate strong communication
and problem solving skills
Experience with standard MS
office suite
Demonstrate initiative and
responsiveness
This position is listed as
"Onsite"; the resource is expected to work between the standard
working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday
inclusive at the identified OPS office location.
General Project Coordination and Communication (30%)
Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
Strong communication skills, with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
Proficiency in Microsoft Office for process automation, data analysis, and report generation.
Service Management (30%)
Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
Experience analyzing and reporting on operational data to identify trends and optimize processes.
Middleware Support (35%)
2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
Operational experience with Ceph storage for data management and scalable storage solutions.
General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.
Public Sector Experience (5%)
Experience working in public sector environments such as OPS, BPS, or similar government institutions.
Must Haves
IBM WebSphere Application Server
NDM and Liberty
IBM DataPower
Deployment Automation - Urban
Code Deploy and Urban Code Velocity
Middleware Monitoring tools e.g.
ITCAM, Dynatrace
Cloud technology including
OpenShift, Kubernetes and Ansible
Experience with ITIL Incident
Management process
Experience with ITIL Change
Management process
Job Type & Location
This is a Contract position based out of Toronto, ON.
Pay And Benefits
The pay range for this position is $15.00 - $20.00/hr.
Workplace Type
This is a fully onsite position in Toronto,ON.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business trans
About the Company
We’re TEKsystems. We accelerate business transformation by solving complex technology, business and talent challenges—across the globe. We partner with 80% of the Fortune 500 to create solutions that enable them to capitalize on change. TEKsystems is an Allegis Group company.
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