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Planet Pharma
Associate Systems Admin

Associate Systems Admin

On site

Tucker, United states

$ 33 /hour

Fresher

Freelance

19-02-2026

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Skills

Problem-solving Customer Service Research Attention to detail Training

Job Specifications

Summarized Purpose:

• Provide on-site technical support to participants during scheduled visits

• Assist participants with porting their mobile phones to the required platform

• Configure and pair Apple Watch devices with participant mobile phones

• Ensure proper installation of required applications and system settings

• Verify device connectivity, data synchronization, and functionality

• Troubleshoot basic technical issues related to mobile devices and wearables

• Provide clear instructions and guidance to participants on device use

• Document setup completion and any technical issues encountered

• Maintain compliance with data privacy, security, and study protocols

Education and Experience:

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, & experience.

• Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:

• Experience supporting clinical research or healthcare technology environments

• Familiarity with mobile device management (MDM) systems

• Experience working in participant-facing or customer support roles

• Ability to communicate information effectively

• Ability to troubleshoot and resolve issues on mobile phones and watches

• Strong customer service skills

• Ability to multi-task and pay close attention to detail

• Analytical and problem-solving skills

Pay Rate Range: $29.70 - $33 depending on experience

About the Company

Founded in 2012, Planet Pharma has a dedicated team of seasoned professionals with extensive experience supporting the Life Sciences industry, specifically: - Medical Device - Pharmaceuticals - Diagnostics - Biotechnology - CRO - CMO - Specialty Providers - Labs/ Healthcare Our goal is to create an organization that strengthens the employer-employee dynamic by connecting clients with talent — ultimately making staffing more personal and creating enduring, valuable relationships. We achieve this by leveraging cuttin... Know more