Job Specifications
About Rentatee
Rentatee is building the operating system for modern property management.
We help real estate developers and property management companies manage listings, leads, applications, screening, lease signing, reporting, and rent collection, all in one unified platform.
We move fast.
We think in systems.
We care about clarity, execution, and long-term infrastructure.
As we scale, we’re building a more structured and proactive Customer Success function. This role is foundational to that growth.
The Role
The Customer Success & Operations Specialist will own frontline support and onboarding for smaller accounts while strengthening our internal systems and operational processes.
You will work directly with the Customer Success Manager and collaborate with Sales, Product, and Operations to ensure customers are supported efficiently and consistently.
This role is ideal for someone who:
Thrives in fast moving SaaS environments
Is process-oriented and detail-driven
Wants exposure to customer success, RevOps, and cross functional execution
Is ambitious and eager to grow
Time Allocation
~65–75% Customer Support & Onboarding
~15–20% Operations & Systems Support
~10% Cross-Functional Projects
Core Responsibilities
Customer Support & Onboarding
Own L1 customer support (email, chat, phone)
Troubleshoot routine issues and "how to" questions
Onboard smaller accounts (below agreed door-count threshold)
Guide customers through initial setup and adoption
Ensure fast response times and high customer satisfaction
Escalate complex issues to the CSM when appropriate
Maintain clean and organized communication records in HubSpot
Operations & Systems Support
Maintain accurate CRM hygiene and data integrity
Support reporting for CS leadership
Assist in documenting and refining onboarding workflows
Help build scalable support resources (FAQs, help docs, SOPs)
Identify recurring issues and flag process improvements
Cross Functional Support
Surface recurring product feedback to the CSM
Assist Sales with customer-facing materials when needed
Support small operational or reporting projects
Contribute to process improvements across CS and Ops
What Success Looks Like
Within 90 days:
Fully owning L1 support
Successfully onboarding smaller accounts independently
Maintaining strong response times and CSAT
Within 6 months:
Contributing to improved workflows
Supporting reporting and operational visibility
Helping reduce reactive ticket volume through better systems
Requirements
1–2+ years experience in customer support, onboarding, account management, or operations
Strong written and verbal communication skills
Highly organized and detail-oriented
Comfortable learning SaaS platforms quickly
Experience with CRM systems (HubSpot preferred)
Self-starter with strong ownership mindset
Nice to Have
Experience in PropTech or property management
Exposure to RevOps or process design
Comfort working in early-stage or high-growth startups
Growth Path
This role offers clear development pathways depending on strengths and interests
Customer Success Leadership: Progress toward Customer Success Manager and beyond, leading the CS team and managing customer relationships, retention, and onboarding.
RevOps / Operations Leadership: Focus on processes, reporting, and cross-functional projects, with potential progression to Customer Success Operations Lead or RevOps/Operations Manager.Customer Success Leadership: Progress toward Customer Success Manager and beyond, leading the CS team and managing customer relationships, retention, and onboarding.
RevOps / Operations Leadership: Focus on processes, reporting, and cross-functional projects, with potential progression to Customer Success Operations Lead or RevOps/Operations Manager.
At Rentatee, we support your development along the path that best fits your strengths and career goals.
Why Join Rentatee
Direct exposure to leadership and strategic decision-making
Real responsibility — not surface-level support work
Fast learning curve in SaaS, operations, and infrastructure
Opportunity to help shape a growing Customer Success function
About the Company
Property management was never meant to run on disconnected systems.
Rentatee is an all-in-one operating system built for modern property management companies and real estate developers. We replace fragmented legacy software with unified, scalable workflows across leasing and marketing, rent collection, maintenance and repairs, accounting and reporting, inspections, and portfolio oversight.
Everything lives in one system. One source of truth. One operational backbone.
Designed for growing portfolios, Rentatee delivers real...
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